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22
Separatingthe Layers
It’s unlikely SD-WAN will replace the role MPLS
plays in enterprise wide area networks, but the
role it does play is increasingly important in to-
day’s networks
By Martin Vilaboy
30 Funnel VisionPartner portals are really just a starting point. Pro-
gram data management is the next key to effec-
tive partner enablement and management.
By Tara Seals
36 Omni-ChannelingThe case, and sales pitch, for intelligence in the
contact center.
By Martin Vilaboy
73 Next-Gen EnablersAs organizations move to mobile and the cloud,
MSPs find their opportunities.
By Tara Seals
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September - October 2016
Alternate Views
6 Carrier SDNData Points
8 Numbers worth notingDirect Feed
10 Poor contact 10 Security outsourcing 12 CarrierSales partner event 16 FedRAMP up 16 Ethernet shake-up 18 Partner messagingInternational Agents
76 Smart cities 80 Statflash: Global UC 84 PTC Corner: New normalChannel Management
86 Partner business reviewsOnthe Map
88 RBOC operationsProfile
89 FirstLight second phase 90 Advertiser index 22 36 30REGULARS
REPORTS
4
Channel
Vision
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September - October, 2016