2026 Recognizing the top advancements, deployments and contributions in the channel for 2026 to the ChannelVision 2026 Visionary Spotlight Award WINNERS CONGRATULATIONS 2 2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION OVERALL EXCELLENCE AWARDS Customer Service Freshworks Inc. Freshworks Freddy AI is a people-first AI platform available through Freshdesk and Freshservice. Freddy AI combines IT service management, customer support, workflow automation and AI-driven assistance into a single system. Designed for mid-market and enterprise organizations, Freddy AI enables teams to deliver uncomplicated, AI-powered service at scale without requiring large implementation teams or lengthy deployment cycles. Fusion Connect At the core of Fusion Connect’s approach is a commitment to simplicity and accountability. Customers benefit from a true “one vendor” model with a single contract, bill and a dedicated U.S. support team. The company consistently delivers a 4.7/5 average CSAT score, with 81 percent of customers rating their support experience as five stars. With an average response time of approximately 30 seconds, customers receive fast, knowledgeable assistance when it matters most. These efforts also have driven a dramatic surge in Net Promoter Score, reflecting a growing base of loyal advocates. NHC THE Communications STACK Provider, NHC has a customer service team that works diligently to research services, pull CSR answers, verify/ update information and customize invoices, per accounts payable department specifications. This includes adding cost-center codes and splitting up accounts by region. NHC also creates tickets for MAC activity, reviews and applies credit requests and serves as a general “hotline” for resolving customer issues. NHC’s customer service helps with training for its MAP online billing portal in order to download invoices, check usage, open and track tickets and review and download inventory from a single pane of glass. Panasonic Connect North America Panasonic Connect is focused on strengthening partner economics, simplifying engagement and equipping partners to expand into higher-value services while nurturing deeper, long-term customer relationships. A cornerstone of this approach is the TOUGHBOOK Quick Delivery Model (QDM) for authorized resellers. With a select lineup of in-demand SKUs, QDM ensures customers receive their TOUGHBOOK devices at speed and allows partners to move faster from opportunity to implementation. Partners receive quarterly webinars, a monthly newsletter and timely updates on product innovations, new services, enablement opportunities and upcoming events. Solutions Express (SolEx) SolEx operates with a channel-only sales model. Its structured, process-driven, customer-first approach, combined with startup agility and the strategic use of AI in the back office, creates a service experience that is both efficient and deeply personal. The SolEx team is known for its professionalism, deep technical knowledge, and unwavering commitment to going the extra mile. Telarus Telarus delivers premium support, with most quotes completed within two hours – even during high-demand periods. This responsiveness accelerates business operations and enables timely engagement in sales opportunities. The company also continues to optimize its commissions resolution process. Telarus recovered more than $50 million in commissions for advisors in 2025, while average commissions case resolution time decreased 42 percent from January 2024 to December 2025. Telarus Support is focusing on delivering more focused communications to advisors, providing personalized outreach when it matters the most. Telarus Support also connects advisors with seasoned professionals who are genuine, invested and deeply dedicated to helping them succeed. Telesystem Telesystem provides dedicated, U.S.-based customer service and support, 24/7/365. During the past year, the company answered 94 percent of all incoming calls within 20 seconds, allowing customers to reach a live representative almost immediately. Additionally, 92 percent of Telesystem support tickets receive a response from a live expert within 20 minutes of submission, and 87 percent of support tickets are fully resolved within three hours or less. In 2025, Telesystem achieved an industry-leading Net Promoter Score of +75. THE Communications STACK Provider™
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Zultys At Zultys, customer service is a core philosophy that drives every interaction with customers and channel partners. Their commitment to delivering responsive, knowledgeable and personalized support has helped achieve an industry-leading 0.6 percent churn rate. Every Zultys deployment is backed by a U.S.-based dedicated implementation engineer who guides customers through installation, migration and training. As a 100 percent channel-focused company, Zultys provides partners with direct access to sales, marketing and technical resources. Zultys also provides personalized one-on-one assistance from dedicated channel managers, sales engineers, marketing professionals and technical experts. Emerging Technology Breakthrough Clarus Communications Resolve by Clarus is an AI-powered growth and operations platform purpose-built for the channel, which unifies sales, marketing, procurement and lifecycle management into a single intelligent system. At the core of Resolve are its AI-powered Digital Teammates, which are role-specific, taskoriented AI experts that support advisors and suppliers from initial discovery and solution design through procurement, billing analysis, optimization and ongoing account management. This approach delivers specialized, context-aware intelligence tailored to how technology advisors actually work. Commio Built on a leading RCS transport network, Commio’s InstantApp provides reliability and support from experts who understand the brand registration process. The InstantApp Canvas feature allows users to easily take advantage of every RCS function including media-rich features such as flip cards, image carousels and video and interactive functionality. With its full range of messaging capabilities and compliance support, Commio’s InstantApp makes it easy for channel partners to offer best-of-breed business messaging to their clientele. Contrivian Contrivian Constellation integrates Starlink and Amazon LEO into a single active-active environment governed by proprietary software intelligence. Contrivian Constellation treats satellite as engineered infrastructure, delivering a single data plan, IP, SLA and managed service across two independent constellations. The platform combines three integrated components including Contrivian Constellation (multi-constellation access), Contrivian Lighthouse (real-time path intelligence and intelligent bonding) and Contrivian NorthStar (lifecycle management and operational visibility). CustomerXR CustomerXR is a channel-focused immersive technology design agency that builds custom virtual and augmented reality applications for commercial clients, providing channel partners with the opportunity to get out front on this exciting new technology. The company uses AI to develop custom VR applications for training, teaching and customer engagement. CustomerXR offers a revenue model similar to unified communications, combining upfront application build costs with monthly recurring licensing fees of $10 to $49 per headset. Entro Security Entro Security offers visibility, control and real-time threat detection across the full lifecycle of non-human identities (NHIs) and AI agents. Its proprietary Non-Human Identity Detection and Response (NHIDR) engine delivers deep, contextual insights into the usage, risks and exposures of every secret, agent and NHI across diverse multi-cloud environments. The platform integrates into existing workflows, proactively discovering and mapping NHIs across code repositories, cloud services, CI/CD pipelines, collaboration tools and secrets vaults. Entro ensures organizations can quickly prioritize and remediate vulnerabilities, minimize attack surfaces and maintain compliance with regulatory requirements. Granite Telecommunications Granite’s new Dual-Carrier Smartphone solution delivers two active cellular voice and data network connections on one device, with a single contract, bill and call for support. It gives enterprises unprecedented control over mobile connectivity by reducing dependence on any single carrier and helps prevent disruptions caused by outages, dead zones and inconsistent coverage. Unlike DIY multi-carrier workarounds or secondary data-only alternatives, Granite delivers a single-source solution with two active voice-capable carrier connections on one device.
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Minerva Networks The Minerva 10 Platform transforms the television from a passive screen into an intelligent, interactive hub, unifying live TV, VOD, SVOD and FAST channels into a single, normalized metadata layer. Its Smart Highlights AI engine analyzes live sports streams in real-time, automatically identifying key events to generate dynamic, near-live highlight playlists. Supporting this is Minnie, a GenAI companion that moves beyond voice commands to true conversational search, understanding complex context and user intent. Minerva enables operators to protect their subscriber base and monetize high-margin content that would otherwise be lost in external apps. National Retail Solutions (NRS) NRS now offers Databeans, an AI engine that democratizes big data for small businesses. Databeans analyzes millions of daily transactions across the NRS network to deliver Amazon-style recommendations to the merchant’s POS screen around products and pricing. It takes complex, emerging AI technology and simplifies it into a “yes/no” recommendation button, giving corner stores the same predictive power as the world’s largest retailers. Picus Security Picus Security offers an AI-powered continuous validation platform that operationalizes continuous threat exposure management (CTEM) through evidence-based exposure validation. Picus Exposure Validation continuously tests whether vulnerabilities can be exploited within an organization’s unique environment by safely simulating real-world attacks across cloud, network, endpoint and identity layers. Powered by Numi AI, the Picus Platform autonomously converts threat intelligence, CVEs and adversary techniques into production-ready attack simulations mapped to the MITRE ATT&CK framework. Organizations using Picus have reduced patch backlogs by up to 86 percent, cut MTTR from 74 days to 14 days and reclaimed thousands of analyst hours by safely deprioritizing theoretical vulnerabilities. Telesystem Telesystem EasyRoute accelerates Microsoft Teams Direct Routing deployments, enabling organizations to activate enterprise-grade voice capabilities in Teams within minutes. Using a proprietary configuration file tailored to each organization, EasyRoute automates critical setup steps, reducing deployment times with just a few clicks. By eliminating per-seat voice expenses and aligning costs with the number of simultaneous call paths needed, organizations experience greater cost efficiency. The platform also supports scalable deployment, enabling IT teams to easily add or remove users and phone numbers as business needs evolve. Best Service Delivery Teams AireSpring AireSpring’s Service Delivery team specializes in coordinating multi-carrier, multi-technology deployments – including SD-WAN, global connectivity, security and voice solutions – across hundreds of locations worldwide. The team manages every phase of the delivery lifecycle, including solution validation, order management, carrier coordination, provisioning, scheduling, installation and turn-up. They work directly with more than 265 global carriers and technology partners, removing the burden from customers and ensuring consistent execution across all sites. This eliminates the need for enterprises to manage multiple vendors, dramatically reducing delays, miscommunication and deployment risk. NHC NHC’s service delivery team values customer experience, even during off hours. The company provides a single point of contact for all aspects of technology, including network, overlay, services and management. Its team accommodates on-the-fly demand, whenever and wherever its assistance is needed. Consider a recent services restoration for a customer impacted by a devastating fire. Despite the company’s primary structure being eviscerated, NHC quickly acted to extend hosted PBX and network services to a nearby location in under 48 hours, facilitating PBX call flow, provisioning and number routing, virtually overnight. Cases such as this are why NHC can boast a 99.5 percent customer retention rating over 20-plus years of business. Telinta Telinta’s highly trained engineers provide live technical support 24/7/365. These engineers help customers make important configurations to their environment within the cloud-based TeliCore softswitch and billing platform. Telinta backs each support request in writing, so that both teams have a written resource to rely on. The company also grants customers free access to its extensive documentation and other resources, including an online knowledge base. New customers receive six hours or more of hands-on training from a senior engineer. THE Communications STACK Provider™
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Channel Deployments of the Year TitanNGN TitanNGN is an enterprise communications platform launched by White Label Communications (WLC) in December 2025. TitanNGN consolidates fragmented communications environments into a single, accountable solution for the indirect channel. Agents can access carrier-grade infrastructure, U.S.-based support and a delivery model built to support referral-based selling without channel conflict. Following its launch, WLC rapidly established a distributed team of senior channel managers with full regional coverage, backed by dedicated sales engineering resources and go-to-market support. Channel Programs of the Year ACS Cloud Partners Unlike many large TSDs, ACS isn’t backed by private investment, allowing it to remain advisor-first and focused on transparency, fair compensation and sustainable partner growth. Proprietary tools such as FiberLookup and PricingPro provide real-time availability and pricing across hundreds of network providers, covering dedicated and shared fiber, fixed wireless, coax and satellite solutions. Every tool, process and policy is designed with the channel in mind, reinforcing trust and long-term partnerships. BCN BCN’s fully managed network-as-a-service (NaaS) platform is a purpose-built connectivity solution delivered exclusively through channel partners. Full-lifecycle ownership extends beyond installation into ongoing managed services. Platform-driven delivery unifies multi-vendor environments into a single, easy-to-consume solution, reducing operational complexity for both partners and end customers. BCN’s multi-location specialization also makes it purpose-built for distributed enterprises managing dozens to thousands of locations. BCN enables partners to focus entirely on sales, strategy and client relationships — allowing them to operate as full-service MSPs without owning infrastructure. Cox Business The Cox Business Channel Partner Program is backed by a dedicated support team of 40-plus professionals, ensuring rapid responsiveness, seamless sales support and smooth service delivery. Partners have access to a full suite of solutions including connectivity, security, managed services, private networks, cloud and gateway access products, all built on a robust and reliable network. The company collaborates with leading TSDs to bring these solutions to market. Its partners sell nationally, regardless of location and with confidence thanks to the company’s industry-leading installation success rates. Cox Business has recently enhanced its marketing tools, sales resources and technical training to empower partners and drive success. D&H Distributing D&H Distributing’s enterprise solutions program, Advanced Solutions+, helps partners sell, deliver and scale enterprise-grade solutions with confidence. The program supports partners across the SMB, MSP and midmarket communities as they pursue increasingly complex customer opportunities in cybersecurity, datacenter and emerging technologies. Advanced Solutions+ is backed by significant investments in advanced sales coverage, technical expertise, digital platforms and solution experience centers. FluentStream FluentStream continues to redefine excellence in channel-driven unified communications through a partner-first platform and a fully integrated communications stack designed for today’s hybrid workforce. At the core of FluentStream’s channel success is an enhanced partner portal which offers real-time visibility across the entire customer lifecycle. In addition, FluentStream’s channel program is built on enablement and support. Partners gain access to a robust library of co-branded marketing resources, real-time collaboration with internal teams and unmatched service backed by 24/7, U.S.-based support. GoTo Technologies GoTo combines practical real-world AI innovation, industry-leading incentives, purpose-built vertical solutions and a deeply collaborative partner culture. Its verticalization strategy also opens new revenue doors for partners. GoTo powers a large installed base of unified communications and contact center technology for automotive dealerships, while GoTo Connect for Healthcare brings an AI-powered, all-in-one solution that keeps patients, providers and caregivers connected. Partners can now access a 10X Multiplier Incentive, a perks program with numerous resources, and an Insiders program which offers a direct feedback loop with product development. CLOUD PARTNERS A TSD WITH OVER 20 YEARS OF SERVICE, SOLUTIONS, & SIMPLICITY Channe Program
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION GTT GTT has re-engineered the partner experience by removing friction, modernizing engagement and strengthening the value delivered to advisors at every stage of the customer lifecycle. The company enhanced commission resolution, while introducing strategic SPIFFs and a digital first gateway for designing, quoting and ordering. In addition, GTT has aligned its global sales, operations and finance teams behind a single, enforceable co-sell and commission structure. These improvements have fueled GTT’s broader channel momentum, contributing to nearly 20 percent funnel expansion, higher win rates and a 15 percent YoY increase in net sales. Legacy Investing The Legacy Investing channel program launched in 2025 to help advise customers on AI-driven, power-constrained infrastructure decisions. Legacy’s program is built around adaptive reuse and powered or entitled assets in strategically selected T2 and T3 markets. These locations offer defensible power, accelerated time-to-market and a compelling alternative to congested primary metros. The program offers a power-first qualification model, transparent capacity roadmaps and early-stage partner engagement tied directly to real estate execution. Lumen Technologies Lumen equips partners to monetize emerging technologies through AI-ready networking, edge, security and cloud solutions. Partners benefit from world-class sales, marketing and lifecycle support — spanning onboarding to post-sale success — reinforced by robust training, campaigns and co-marketing programs designed to drive pipeline and close rates. Lumen is investing heavily in marketing activation, MDF optimization and incentive innovation, delivering more targeted funding, scalable campaigns and performance-based rewards aligned to growth priorities. NHC Since 2002, NHC has been a provider of communication solutions working exclusively through partners. Its comprehensive support for partners features a nationwide channel sales team, superior customer and partner tools, quick response times from a dedicated quote desk, highly competitive compensation and flexible contract terms. From design and quoting to managing implementations, accurately billing and expertly maintaining services, NHC is literally obsessed with the partner and customer experience. NHC’s commitment to excellence has been recognized with multiple performance and achievement awards from top channel partners and TSDs. Panasonic Connect North America Panasonic Connect’s TOUGHBOOK program is designed to help channel partners grow sustainable, long-term revenue by supporting customers across the full device lifecycle. The program empowers partners to deliver high-value rugged mobility solutions to mission-critical industries including federal, public safety, utilities and field service. New this year is TOUGHBOOK Total Defense, a comprehensive unified security stack purpose-built for mobile teams who can’t afford downtime or data compromise. Additionally, enhanced deal registration programs incentivize proactive solution development for customers in need of technology or digital transformation support. Schneider Electric Since launching in 2022, Schneider Electric’s mySchneider IT Partner Program has been continuously enhanced to meet partner demands. Built for VARs, MSPs and SIs, the program delivers a simplified and collaborative approach to enabling growth. The program offers three tiers of certification, and it was recently enhanced with a consolidated partner portal experience; expanded AI-driven power infrastructure assessments; and a clear, predictable earning structure along with a streamlined payment platform. Solutions Express (SolEx) SolEx partners benefit from a comprehensive portfolio of best-in-class vendors, supported by skilled sales, engineering and deployment teams. Industry-leading commissions, custom pricing and strong evergreen structures ensure that partners can build sustainable revenue while delighting their end clients. SolEx further empowers partners with customized billing capabilities, a proven aptitude for managing complex deployments and interactive AI powered online ticketing and outage notifications. These tools allow partners to win and service more clients with less effort, accelerating growth while reducing operational burdens. SolEx offers a 100 percent channel-based distribution model. THE Communications STACK Provider™
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Yeastar Yeastar is a 100 percent channel-focused provider, committed to delivering long-term value, strong support and sustainable growth for its partners. More than 9,000 channel partners leverage the Yeastar Xcelerate Partner Program and Yeastar Partner Portal to simplify sales and service management. Yeastar Central Management further enables easy, centralized business oversight. Guided by the motto “We Work for Partners,” Yeastar collaborates with a global partner ecosystem to implement and maintain solutions that drive digital transformation. CSP Network Infrastructure Innovation of the Year GTT In 2025, GTT collaborated with NVIDIA, Dell Technologies and Insight to design and deploy a scalable, geographically redundant AI-factory. The company also released the fifth generation of its GTT EnvisionEDGE device, enabling customers to rapidly build up to 35 virtualized service chain configurations using 11 different virtual network functions. In addition, GTT expanded its partnership with Palo Alto Networks, launching a single vendor SASE offering within its Secure Connect portfolio to simplify security modernization for global organizations, and expanded the total DDoS scrubbing capacity of GTT Envision to 4 Tbps, adding new scrubbing centers in São Paulo, Hong Kong and Miami. Digital Transformation Achievements Clarus Communications Resolve by Clarus transforms how work gets done by equipping every advisor and supplier with a team of always-on AI digital experts, driving both operational efficiency and revenue acceleration. Advisors using Resolve are experiencing up to a 28 percent reduction in time spent on key processes, alongside increased ability to build pipeline and close new business. By embedding intelligence directly into daily workflows, Resolve enables users to move faster, make better decisions and focus more on strategic client engagement. IP Fabric IP Fabric discovers known and unknown devices, connections and configurations from core to cloud to edge and models that data into an interactive digital twin of an organization’s actual network state. In April, the platform launched an enterprise-grade MCP server to expose IP Fabric’s validated network intelligence to LLMs (Claude, Copilot or any custom models). This MCP server empowers both humans and AI agents to query the network in natural language with no code or custom integrations required. In May, IP Fabric expanded their NetBox integration capabilities to compare IP Fabric’s actual network state against the network intent stored in NetBox. Laserfiche Laserfiche AI is a unified set of generative and agentic AI capabilities embedded within the Laserfiche content management platform, designed to turn unstructured content into actionable intelligence. In 2025, Laserfiche introduced Smart Fields, which enables users to extract complex metadata from any format without specialized coding. Laserfiche enhanced this foundation in January, adding intelligent auto-tagging and classification. The most recent innovation, Laserfiche AI Agents, marks yet another shift. Accessible via Laserfiche’s Smart Chat interface, Agents perform complex, multi-step tasks and bulk changes from natural language instructions. MetTel MetTel’s POTS Transformation solution replaces aging copper infrastructure with a fully managed, IP-based alternative powered by DataRemote’s POTS in a Box (PIAB) technology, integrated with MetTel’s multi-carrier managed network and MetTel Portal for real-time analytics and visibility. In 2025, PIAB sales revenue more than doubled compared to 2024, and individual PIAB deals in 2026 are on pace to grow an additional 55 percent. Spectrotel Holding Spectrotel’s digital transformation centers on the development and deployment of its Network Intelligence Center (NIC), an AI-powered platform designed to fundamentally reshape how businesses manage, monitor and optimize their network environments. Launched in phased releases beginning in Q1 2025, with expanded capabilities rolling out through Q4 2026, NIC represents Spectrotel’s transition from a traditional connectivity aggregator to a platform-driven managed network services provider (MNSP).
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Top Innovation Award Cellhub Cellhub is T-Mobile's longest-tenured exclusive primary agency partner and the only business partner in the channel that operates as a true enterprise mobility platform built on three defining principles: that end-user companies are connected, secured and managed. Cellhub unifies for MSPs what most organizations are forced to assemble from multiple vendors: carrier-grade connectivity across mobility, IoT and fiber; a modular Zero Trust security platform anchored by SEMM and T-SIM Secure – the only carrier-native network security layer in the market; plus a full managed services practice spanning OSS/BSS integration, strategic cost optimization and AI-driven network design. Clarus Communications Resolve by Clarus offers AI as a digital workforce for the channel. This groundbreaking service transforms how work gets done by equipping every advisor and supplier with a team of always-on digital experts, driving both operational efficiency and revenue acceleration. With Resolve, Clarus is reimagining the channel operating model, delivering a smarter, faster and more scalable way for advisors and suppliers to grow. Granite Telecommunications Granite’s Dual-Carrier Smartphone enables organizations to maintain continuity with two active T1 carriers, with built-in redundancy for voice and data. It’s designed to solve coverage gaps while streamlining vendor and billing management. Partners can simplify mobile connectivity through a single, fully managed platform while reducing the operational risk of single-carrier failure for business-critical users and workflows. BUSINESS TECHNOLOGY BREAKTHROUGHS AI Implementation Coder Technologies Coder Agents is a native, self-hosted AI coding agent that gives enterprises a way to adopt agentic development using any model they choose without making the usual tradeoff between speed and control. Most AI coding tools depend on cloud-hosted orchestration, which can send source code, prompts, model interactions or workflow metadata through vendor-controlled systems. Coder Agents runs the full agent system on infrastructure owned and operated by the customer so companies can keep source code, prompts and model traffic inside their network boundary. Coder Agents is designed for interoperability rather than lock-in. Coder is the only development infrastructure that unifies development environments, AI governance and autonomous agents into a single, self-hosted platform. Intezer Intezer AI SOC is an enterprise security operations platform that delivers 24/7, forensic-grade alert triage across 100 percent of security alerts. The platform automatically investigates alerts across endpoints, cloud, identity, network, phishing and SIEM data to determine whether activity is malicious or benign. The solution addresses a major limitation in traditional SOC and MDR models: that human teams cannot realistically investigate every alert. In large enterprise environments, more than 60 percent of alerts are never investigated, especially low-severity or informational alerts. What makes Intezer different is its focus on full alert coverage and forensic-grade investigation, rather than alert prioritization alone. Each alert is analyzed using behavior, code lineage, execution context and forensic evidence to produce an evidence-based verdict. This gives security teams more than a summary or risk score; it gives them the reasoning needed to decide what requires validation, judgment and response. Picus Security Picus Security offers an AI-powered continuous validation platform designed to operationalize Continuous Threat Exposure Management (CTEM) through evidence-based exposure validation. Picus Exposure Validation continuously tests whether vulnerabilities can be exploited within an organization’s unique environment by safely simulating real-world attacks. The platform autonomously converts threat intelligence, CVEs and adversary techniques into production-ready attack simulations mapped to the MITRE ATT&CK framework. Security teams can generate and execute complex attack scenarios from a threat report, CVE, malware family or threat actor name within hours, dramatically reducing the manual effort traditionally required for breach and attack simulation (BAS) or penetration testing.
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Plugable Plugable’s Thunderbolt 5-AI eGPU Enclosures allow enterprises to run large language models and analyze private datasets directly at the desktop, ensuring not a single byte of data leaves the corporate firewall. In turn, MSPs and VARs gain the opportunity to address enterprises’ growing needs for privacy, cost efficiency, performance and control through a local AI solution. Plugable’s enclosures transform existing Windows laptops into powerful, deskside local AI workstations, providing a plug-and-play pathway to support secure proof-of-concept and production-ready AI use cases. Enterprises maintain absolute control over their models, prompts and results without the massive infrastructure overhead. Business Mobility AireSpring AireSpring’s Managed Enterprise Mobility includes AireSpring’s ITSM platform with real-time visibility and control over devices, usage and expenses. This allows IT teams to monitor mobile network performance, manage user accounts and generate detailed reports while garnering actionable insights from a wide range of data to optimize device utilization while containing costs and relieving the burden on IT teams. The solution also provides end-to-end device lifecycle management, from procurement and staging to device protection, repair and secure recycling. Enterprises also have access to the latest smartphones, tablets and IoT devices. Through its Managed Device as a Service (MDaaS) offering, businesses can outsource device management while maintaining security and compliance. AireSpring’s Managed Mobility includes robust security features and supports MDM platforms. Granite Telecommunications Granite’s new Dual-Carrier Smartphone solution delivers two active cellular voice and data network connections on one device, with one contract, one bill and one call for support for true mobile business continuity. It gives enterprises unprecedented control over mobile connectivity by reducing dependence on any single carrier and helping prevent disruptions caused by outages, dead zones and inconsistent coverage. Unlike DIY multi-carrier workarounds or secondary data-only alternatives, Granite delivers a single-source solution with two active voice-capable carrier connections on one device.
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Could Infrastructure & Services C3 Complete For 10-plus years, C3 Complete’s team has designed and supported public, private, hybrid and multi-cloud-based solutions to streamline an organization’s cloud journey. C3 Complete takes a holistic approach to understanding a company’s cloud needs, helping ensure that its partners can safely migrate from “A” to “Z.” This includes specific challenges related to infrastructure that relies on outdated clients/servers/hardware. C3 analyzes potential impact before designing a custom cloud solution to improve networking and assist migrated files and application services. This helps eliminate network outages, cut costs and improve security and compliance posture, all while adding remote desktop support. Contact Center/CCaaS First Orion At the core of First Orion’s innovation is a dual-layer ecosystem SENTRY Call Blocking and INFORM Branded Calling, addressing two critical challenges for modern contact centers: fraud disruption and low answer rates. SENTRY Call Blocking operates at the network level to detect and block unauthorized, spoofed and fraudulent calls in real time before they reach subscribers. Deployed across Tier-1 carrier networks, SENTRY helps protect enterprise brands from impersonation while reducing malicious traffic that contributes to customer confusion and operational inefficiencies. INFORM Branded Calling enables verified business communications by displaying a company’s name, logo and call reason on a recipient’s mobile device. By adding trusted context, INFORM improves answer rates and right-party contact, helping contact centers reduce repeat dialing and improve outreach efficiency. INFORM is used in industries where timely engagement is critical, including healthcare, financial services, utilities, retail and staffing. Transaction Network Services TNS Enterprise Authentication and Spoof Protection verifies legitimate enterprise calls while blocking harmful spoofed traffic in real time, preventing fraud before it reaches consumers. By securing the voice channel at the network level, contact centers protect customers, preserve brand integrity and ensure critical communications are reliably delivered. TNS Enterprise Branded Calling enhances outbound engagement by displaying rich call information — including brand name and logo — directly on consumers’ mobile devices. By clearly identifying legitimate businesses, enterprises increase answer rates, strengthen brand visibility and improve the overall customer experience. The TNS Enterprise Product Suite has achieved rapid adoption. During the last year, TNS branded 1.9 billion calls, a 61 percent annual increase. Cybersecurity Brandefense Brandefense is an AI-powered Threat Intelligence (TI) platform that helps organizations detect, understand and respond to threats originating outside their network perimeter. The platform continuously monitors the open, deep and dark web, along with social media, code repositories and typo squat infrastructure, to identify exposure before it becomes an incident. Rather than operating as a collection of separate point tools, Brandefense is built on a single, AI-driven intelligence core that powers every detection capability across the product, giving customers one unified view of their external risk instead of a patchwork of disconnected dashboards. FatPipe Inc A key differentiator of FatPipe Cybersecurity is its customer-premises deployment model. All primary security enforcement, inspection and decision-making occur locally at the customer edge, rather than being dependent on third-party, cloud-hosted security services. This architecture ensures continuous protection even during cloud outages, internet disruptions or upstream provider failures. At the software layer, FatPipe delivers Total Security 360, a multi-function cybersecurity stack deployed at the WAN edge, data center or private cloud. It provides real-time threat detection, traffic inspection, policy enforcement and compliance visibility without introducing latency or reliance on alwaysavailable cloud services. Security telemetry is centrally correlated through FatPipe EnterpriseView and the FatPipe Orchestrator, enabling continuous monitoring, alerting and compliance reporting across distributed environments. Picus Security At the core of Picus Platform is the Picus Exposure Score, an environment-specific, evidence-based metric that combines live exploit simulation results, security control effectiveness and asset criticality to determine which vulnerabilities are exploitable and which can be safely deprioritized. Unlike traditional vulnerability management tools that rely on static severity scores such as CVSS or EPSS, Picus continuously validates real exploitability against live defenses. Other key differentiators include Picus’ industry-first agentic BAS architecture, its ability to validate exploitability at enterprise scale with minimal operational overhead and its rapid threat coverage through Picus Labs, which delivers emerging threat simulations within 24 hours of disclosure.
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION End User Portal Ooma Unlike other POTS replacement solutions, Ooma AirDial unifies cloud telephony and device intelligence in a single online portal. AirDial’s Remote Device Management provides a centralized cloud interface with real-time visibility into every device and telephony connection across all locations. From a single dashboard, teams can monitor connection status, call activity and battery backup during power outages, ensuring life safety systems always remain operational. Users can receive automated SMS and email alerts when calls are placed from critical devices such as elevator emergency phones and blue light safety phones. Alerts also can be sent when battery backup is enabled during a power outage. Alerts can be configured at the device level or across an entire account, giving teams flexibility to tailor notifications to their operational needs. International Deployment AireSpring Recently, AireSpring helped a multi-location enterprise in the global transportation and freight logistics industry – with more than 40 locations – improve network, cloud application and SaaS performance. AireSpring also enabled the enterprise to deploy and upgrade circuits from diverse locations. To help address global connectivity challenges, AireSpring’s solutions engineers designed a flexible solution connecting all 40-plus locations with a high-availability, resilient network as well as the rapid rollout of Starlink nodes for connectivity at their most remote locations. AireSpring augmented the enterprise’s existing support systems with AIreCONTROL and AIrePOD teams of Tier 3 managed services engineers (MSEs), giving them access to expert support, and 24/7 monitoring and alerting through AIreMONITOR and AIreALERT. Ultimately, AireSpring successfully transformed the enterprise’s growing global IT operations with a scalable solution while controlling costs, freeing up team resources and increasing overall efficiency. International Internet Solution AireSpring By combining global connectivity, SD-WAN/SASE, security and logistics into a single, fully managed offering, AireSpring enables organizations to deploy, manage and scale reliable SLA-backed internet access across more than 190 countries, offering the capability to unify a customer’s fragmented global ecosystem. Customers also benefit from AireSpring’s extensive partner ecosystem spanning more than 265 carriers and cable companies globally. Customers can choose a range of deployment options, including over-the-top (OTT), private global backbone (PGB) and hybrid solutions, tailored to meet their diverse remote location needs. AireSpring alleviates the strain on customer IT teams by procuring and provisioning all last-mile circuits through a single vendor. Managed Services Spectrotel Spectrotel has redefined managed network services by transforming it from a traditional, reactive support model into an intelligence-driven, outcome-based service experience, powered by its Network Intelligence Center (NIC) platform. Rather than treating managed services as a collection of tools or add-ons, Spectrotel has operationalized a platform-enabled service model that integrates automation, analytics and human expertise across the entire customer lifecycle. The result is a managed network services framework that enables customers to move from reactive issue resolution to proactive, predictive and preventative network management, aligning network performance directly to business outcomes such as uptime, user experience and operational continuity. Multi-location Deployments NHC NHC and its STACK solutions can extend a single portal for managing multiple locations, assisting in helping the customer reduce cost, revamp broadband speeds and – via NHC-driven migration plans – free resources to focus on providing better communications services. Recently, NHC supported more than 300 branches for a U.S.-wide rehabilitation clinic that was juggling the branch communications services of 18 telecommunications and broadband providers. This customer required a communications provider to manage its locations nationwide, as it handled hundreds of invoices, tracked rates, managed orders and repair activities and maintained inventory across all vendors. With the help of NHC, the customer cut costs, updated its broadband speeds and established NHC-driven migration plans to free its team to focus on providing communications services to the busy personnel in each treatment center. THE Communications STACK Provider™
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Solutions Express (SolEx) From cutting edge cloud-based technologies that ensure secure global connectivity to advanced network monitoring and application aware security postures for premier national brands, SolEx consistently deploys solutions with speed, precision and reliability. Its team of industry veterans and skilled engineers has built a reputation for delivering results in record time, even in the most demanding multisite environments. SolEx’s versatile portfolio, spanning data connectivity, SD-WAN, security and SASE for businesses of all sizes, is complemented by traditional offerings such as UC&C and POTS replacement. This breadth enables SolEx to meet the full spectrum of today’s multi-location needs while preparing customers for the technologies and challenges of tomorrow. SD-WAN and SD-Branch C3 Complete As internet technology grows, it represents opportunities for private network-level capabilities on commodity-level circuits. C3 Complete boasts more than 50 carrier partners worldwide, providing private, internet, wireless, cellular and SD-WAN connectivity. Its partner roster lets it choose optimal circuits and connectivity, delivering a cost-effective solution that locked-in competitors cannot offer. For example, C3 recently rearchitected a 20-plus location national network for an Am Law 200 law firm, shifting them from a single-carrier VPLS to a multicarrier VeloCloud-based SD-WAN solution and increased bandwidth from 200 to 500 percent, per location. FatPipe Inc. At the core of FatPipe’s SD-WAN solution is a patented Multi-Path VPN (MPVPN) engine, which performs real-time, multi-link bonding and path control rather than simple active/standby path failover. This makes the platform especially well-suited for hybrid WAN environments with high uptime requirements, real-time voice/video, ERP and cloud connectivity scenarios. Key differentiators and features include application-aware routing and QoS that prioritizes mission-critical traffic and dynamically routes based on real-time link health metrics, as well as centralized orchestration and zero-touch provisioning to simplify large-scale rollouts and consistent policy enforcement across distributed sites. Built-in LTE/5G provides resilient last-mile connectivity and outage mitigation. Momentum Momentum delivers a flexible, fully managed SD-WAN portfolio designed to meet customers where they are – technically, operationally and strategically. Through Momentum Secure, organizations can deploy high-performance SD-WAN as a standalone solution or as part of a broader, unified architecture that combines SD-WAN, SASE and secure voice under a single provider and management model. A key differentiator of Momentum’s approach is vendor choice without operational complexity. Customers can select from leading SDWAN platforms – including Juniper Networks, Cato Networks, Cisco Meraki and Arista – based on their architectural preferences, cloud strategy and security requirements. Momentum designs, implements and operates each solution as a fully managed service, delivering consistent service levels regardless of underlying technology. Service Management (ITSM) AireSpring In 2025, AireSpring continued to raise the bar with the addition of AI for IT Operations (AIOps) data and AireReboot remote reboot integration to AIreCONTROL, further differentiating the IT service management platform. The AIOps data includes information from the national power grid, national weather alerts, carrier network outage feeds, endpoint telemetry data across tens of thousands of devices and syslog and security event logs. With streamlined navigation and enhanced dashboard functionality along with an integrated document repository, advanced analytics and reporting and smarter location health status, and the ability to manage third-party as well as AireSpring-provided circuits, customers can take a proactive approach to outages, reduces burden on their IT teams, get better visibility into infrastructure health and reduce their MTTR, with more than 94 percent of support cases proactively opened.
2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Unified Communications/UCaaS Momentum Momentum delivers a next-generation AI-powered business texting solution designed to transform SMS from a basic communication tool into a scalable, intelligent customer engagement channel. The platform enables organizations to automate, personalize and manage customer conversations securely across SMS, MMS and emerging RCS channels. At its core, Momentum’s solution uses conversational AI and AI agent templates to handle high-volume, two-way messaging at scale. AI-driven workflows can proactively send updates, answer common questions, automate follow-ups and manage back-and-forth conversations – allowing businesses to respond instantly while reducing manual effort for sales, support and operations teams. Momentum Messaging integrates seamlessly with existing CX tools, web applications and collaboration platforms, including Microsoft Teams and Webex, enabling users to manage customer texting directly within the tools they already use. Yeastar Designed for businesses of all sizes, the Yeastar Phone System meets evolving communication needs while delivering cost savings and effortless management. Available both on-premises and in the cloud, it provides a complete suite of voice, video, applications and collaboration services, bringing together calling, meetings, omnichannel messaging, integrations and AI-powered capabilities in one unified platform. In addition, Linkus UC Clients, built specifically for Yeastar, enable advanced UC experiences for the future of work, keeping teams connected anytime, anywhere across devices and systems. Together, Yeastar delivers a flexible, all-in-one UCaaS solution that helps businesses communicate and collaborate seamlessly in a modern workplace. Video Conferencing Owl Labs The Meeting Owl 5 Pro is a 360-degree camera, speaker and microphone system in one device that transforms any space into a highperformance video collaboration hub. Unlike rigid, single-purpose solutions, it supports multiple deployment models, including standalone bring your own device (BYOD) or integrated peripheral configurations, enabling seamless scalability across diverse room types. Native HDMI output and built-in Ethernet consolidate connectivity into a single, organized setup, dramatically cutting the cable complexity that plagues traditional conferencing solutions and reducing set-up time. It’s built-in intelligence automatically captures all participants and highlights active speakers in real time, creating a natural conversation flow that serves everyone equally. Five configurable meeting modes let users instantly switch layouts for presentations, brainstorming sessions or casual check-ins. Remote participants are able to see who’s speaking, hear the room clearly and engage as full participants. SERVICE PROVIDER TECHNOLOGY BREAKTHROUGHS Analytics, Artificial Intelligence and Machine Learning Mission Cloud, a CDW Company Mission Cloud launched an advanced AI-powered style-recognition system for Noun Project, revolutionizing how millions of creators search, filter and assemble cohesive iconography at scale. This deployment applied AI/ML and computer vision technology to one of the world’s largest icon and photo libraries’ nearly 10 million assets – enabling instant identification of visually matched icons that align in tone, geometry and style. Prior to this innovation, designers spent significant time manually combing through large collections to ensure stylistic consistency across icon sets. Netrio NetrioNow is an AI-powered next-generation IT service delivery platform that combines human collaboration and expertise with AI and automation to move service delivery beyond reactive “break-fix” into a proactive, outcomes-driven partnership. In one unified portal, customers and service teams can access customizable dashboards, knowledge and collaboration tools, reporting, support, communications, governance, self-service ticketing and a service catalog – all designed to give mid-market teams 24x7 visibility and control while allowing MSPs to scale consistent, highquality outcomes. A key innovation is the NetrioNow mobile app, which extends the platform to mobile devices so customers can access critical support information from anywhere.
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