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Points
Data
By
Martin
Vilaboy
Numbers Worth Noting
The Big ‘No’
Trepidation surrounding cloud delivery models
is certainly waning, but security of corporate data
and resources still is far and away the number one
fear keeping buyers from hosted communications
services, according to a survey by Krapf.
Video Call Exposure
Although 77 percent of workers surveyed by service pro-
vider West Unified say they are comfortable with video calling,
workers still prefer audio to video calls by a three-to-one mar-
gin. So what makes folks uneasy during video calls?
Why Choose DRaaS
DRaaS adoption is picking up, and the top two reasons
why are somewhat unsurprising. Businesses, quite sim-
ply, lack the site and the expertise to do disaster recovery
right, suggests a survey by Veeam. Cost, of course, is a
big issue as well.
made up 22% of the unified communication
2014, growing to 46% in 2019
2014
2019
h, XO
f UC
Fo those who use no hosted communications
service: Why not?
Source: 451 Research
Source: Krapf Cloud Survey
owing do you perceive as advantages
UC?
26%
25%
24%
23%
20%
18%
18%
16%
Storage and Print
Engineering/Research/Technical
Computing Applications
Database & Data Warehousing
Web (Excluding Search)
System Mgmt & Orchestration
(Server Storage & Private Cloud)
Virtual Desktop Infrastructure
(VDI) & Mobility Mgmt
Data Analytics/Business Intelligence
Networking
None
Insufficient quality
of service
5%
No provider has
adequate geographic
reach
4%
Providers’
feature/function
sets not adequate
for my enterprise
4%
0% 15% 20% 25%
earch Group
orldwide Market Share - 2015
BM, Intuit, Oracle, Workday
Annual Growth
SAP
73%
Other top Ten
29%
C
BX
apital costs
ility
g operational management burdens
it
resiliency
54%
53%
47%
44%
35%
ifficulty did each of the
sent during your organization’s
tation?
s or cloud
s)
rk as promised
uring pilot
45%
23% 13% 2%
40%
26%
14% 2%
36%
29% 11% 4%
%
37%
14% 3%
9%
44%
9% 2%
45%
27% 7% 2%
Security concerns
41%
Other
14%
Cost
15%
Loss of
enterprise
control
17%
What are drivers for your customers to consider
DRaaS? (Select all that apply)
Source: Veeam
Lack of DR site
Lack of DR expertise
Cost of current DR infrastructure
Lack of available personnel
Assistance with DR planning/testing
Assistance after disaster
Internal or external regulations
80%
75%
66%
63%
49%
33%
33%
For those who use no hosted communications
service: Why not?
urce: 451 Research
Source: Krapf Cloud Survey
Source: Software Advice
Source: Google
34%
27%
26%
25%
24%
23%
20%
18%
18%
16%
lication Development
ss (LOB) Applications
Unified Collaboration
& Productivity Apps
Storage and Print
g/Research/Technical
mputing Applications
& Data Warehousing
eb (Excluding Search)
Mgmt & Orchestration
rage & Private Cloud)
Desktop Infrastructure
VDI) & Mobility Mgmt
Business Intelligence
Networking
None
Insufficient quality
of service
5%
No provider has
adequate geographic
reach
4%
Providers’
feature/function
sets not adequate
for my enterprise
4%
The time when you
realized you needed to
purchase
The ti
activel
resea
p
30%
5
INSPIRATION RE
% who find it extre
call the business du
Source: BIA Kelsey, U.S. market
Calls Driven to Businesses fro
Perceived risk of network-co
2010 2011 2012 201
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Paid Search
(Percentage of IT pros who selected “
Security concerns
41%
Other
14%
Cost
15%
Loss of
enterprise
control
17%
What are drivers for your customers to consider
DRaaS? (Select all that apply)
Source: Veeam
Lack of DR site
Lack of DR expertise
st of current DR infrastructure
Lack of available personnel
ce with DR planning/testing
Assistance after disaster
rnal or external regulations
80%
75%
66%
63%
49%
33%
33%
53
29
Percentage of mid-sized
and large enterprise
cloud computing users
surveyed by B2B market
research firm Clutch that
said they utilize an ex-
ternal, professional con-
sulting firm to implement
cloud infrastructure.
Percentage of B2B cus-
tomers that told Gallup
they are “fully engaged”
to the companies they do
business with. In other
words, the other 71% of
customers are ready and
willing to take their busi-
ness elsewhere.
What makes you uneasy during video calls?
Men
Women
Public speaking
34%
42%
The background setting
15%
25%
How lighting affects appearance
36%
51%
What they’re wearing
18%
24%
How voice sounds on camera
28%
36%
Source: West Unified
8
Channel
Vision
|
May - June 2016