ChannelVision May-June 2017

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and text provisioning and reducing their
carrier costs through optimized LCR.
And, recently, CSF acquired Aerialink to
enhance its toll-free texting capabilities
while adding text enablement for non-
toll-free landline numbers as well as
the support of short codes and MMS
picture messaging.
The KADENCE Ticketing System
(KTS) earned an award for providing ro-
bust lifecycle ticket management platform
that acts as a competitive differentiator
for service providers. Providers can use
this to deliver preferential customer sup-
port, initiate customer retention strate-
gies and benchmark key performance
indicators (KPIs). KTS is a SaaS platform
that integrates directly with KADENCE
Circuit Management (KCM), or it can be
leveraged independently.
Telispire won for developing an e-
commerce site and strategy for its resell-
ers—partners can private-label portals to
offer subscribers self-service. The strat-
egy also eases the process for account
representatives who are performing ac-
tivations, ports-ins and port-outs, and so
on. It also added an enhanced solution to
enrich the UI and the UX for any screen
size (desktop/tablet/phone). This feature
provides users with a much more mobile-
friendly experience.
was deemed to have the
finest deployment in Emerging Markets,
for a hospitality implemention. While the
typical house phones found in hotels are
becoming increasingly viewed as unnec-
essary by consumers, hotel room phones
still deliver a number of important ser-
vices to guests and are just as essential
today as they were a few decades ago.
In addition to providing a means of com-
municating with hotel staff, hotel room
phones offer a common list of services
that many guests have come to depend
on, including external calling, messaging/
voicemail, emergency 911 calling, and
notification services, such as room ser-
vice, wake-up calls, etc.
ENQWEST’s Hosted PBX solution
for the Hospitality Industry offers VoIP-
related cost savings, a built-in property
management system, and billing and
business intelligence features designed
to reduce costs, maximize profits and
enhance front desk operations.
In the Service Provider Mobile - Best
Enabling Technology category
Networks wowed the judges with its
Metaswitch Converged Network Message
Store (CNMS). Already in commercial use
by a tier one US communications service
provider, it is the first cloud native platform
to provide unified, cloud-based storage
of voicemail, text and video messages.
CNMS is a highly scalable, elastic stor-
age solution that provides unified access
for multiple messaging services, through
open application programming interfaces
(API). In turn, operators can use CNMS to
enable a new wave of advanced, device-
independent messaging services that con-
nect third party businesses, enterprises
and consumers. CNMS is available as a
standalone platform, or as part of Metas-
witch’s broad suite of messaging solutions
for mobile operators.
Enterprise Channel Awards
A host of innovation marked this
year’s enterprise channel award win-
ners. For instance
snagged the HD Voice and Video - Best
Enabling Technology award, for its work
with DMi Partners.
DMi is a performance marketing
agency that needs regular face-to-face
meetings to present a variety of creative
deliverables and spreadsheet results. It
was looking for a reliable video confer-
encing platform that offers quality video
capabilities, advanced screen-sharing
and the ability to connect with several
different people at one time. Broadview
deployed the OfficeSuite HD Meeting,
which offered enhanced video functional-
ity and the ability to host larger meetings,
all while saving more than 50%. Their
remote employees remain connected
without missing a beat, with no special
equipment needed.
“We were limited to only a few video
participants per meeting which was not
productive and often a challenge, we
really needed to find a solution that cov-
ered all our needs, but didn’t break the
bank,” said Kevin Dugan, director of cli-
ent services for DMi.
Broadview’s MyOfficeSuite brought
home another VSA accolade as well, for
Portal – Best Enabling Technology. It
offers an online customer portal that cen-
tralizes all communications and hosted
services into one user-friendly site that
can be accessed from anywhere.
The Managed Services - Best En-
abling Technology winner was
For multilocation enterprises,
coordination of multiple and disparate
carriers can be challenging from a billing
and support perspective; while network
differences (different access technolo-
gies, routers, firewalls, switches and so
on among the various carriers) add to
the complexity. Most importantly, if an
enterprise tries to coordinate the imple-
mentation and performance of its entire
network in-house, the perceived afford-
ability on paper can be eclipsed by the
very real overhead costs of project man-
agement, vendor management, equip-
ment management and self-monitoring
of performance and security. Spectrotel
aggregates infrastructure for voice,
internet and cloud, with the full manage-
ment of that an entire network.
“The challenge for a partner is that
he/she often has to weave disparate
carriers, providers and equipment ven-
dors together to provide the required
solution to the customer,” the company
said. “Because Spectrotel is carrier-,
platform- and vendor-agnostic, it can
bring an optimized solution for the part-
ner under one roof.”
When it comes to portals
was honored for Best
Channel Deployment.
ZINFI specializes in unified chan-
nel management (UCM) solutions, and
allows a vendor organization selling
through the channel to take an integrated
approach in building a state-of-the-art
partner portal by aligning channel poli-
cies, channel programs, channel people
(both internal employees supporting the
partner base and employees of external
partners), business process automa-
tion and channel partners themselves.
ZINFI’s unified approach to channel man-
agement requires end-to-end automation
of three core sub-processes, e.g., partner
relationship management (PRM), partner
marketing management (PMM) and part-
ner sales management (PSM). It builds
hundreds of new features every quarter
tailored to specific customers.
and hared the
award for SaaS and Cloud Services -
Best Enabling Technology.
The Impartner PRM SaaS-based
solution helps companies worldwide
manage their partner relationships and
accelerate revenue and profitability
through indirect sales channels. The
turnkey solution offers the shortest imple-
mentation time in the industry—using the
company’s highly engineered, three-step
Velocity onboarding process. Impartner
PRM is a ‘channel-first’ solution that
gives channel managers a synthesized,
personalized view of their individual
region, eliminating the need to search
through an ocean of data to find action
items for their geography.
Meanwhile, in the last four years,
Megaport has grown to be the largest
global provider of cloud interconnection
service, offering SDN-enabled connections
to the biggest cloud compute and storage
providers in the world, including AWS,
Microsoft, Google and others. Founded
in 2013, Megaport has built the world’s
first SDN neutral exchange changing the
way enterprises connect to as-a-service
providers that are crucial to their busi-
nesses. Enterprise demand for secure,
dynamic and high performance con-
nections to cloud service providers has
driven Megaport’s rapid global expansion
across APAC, North America and Europe,
and it now offers elastic interconnection
services in 156 locations, in 36 markets
and in 19 countries.
VSA
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