White Papers / eBooks

COVID-19 pandemic sparked a technology revolution; It’s the Fourth Industrial Revolution, or Industry 4.0.

Explore key concepts, challenges and trends facing the contact center industry in 2021.

Learn how using premium voice recordings can boost CX and generate stronger profits.

Virtualization and private cloud offer alternatives to organizations scaling their operations.

Considering private label UCaaS? Check out Ooma’s white paper for some important tips.

Take a deep dive into how Brightlink can meet your communications needs.

Contactless data-driven workload placement allows providers to perform offsite IT discovery and assessment.

Check out the challenges that carriers face in the Pacific Northwest — and how Blackfoot can help.