ChannelVision Jan-Feb 2017

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commissioned a study to gain a
better understanding of how us-
ers interface with collaborative
technology,” said Tapp.
Based on these survey re-
sults, PGi has created a customiz-
able Collaboration Diagnostic that
can help IT professionals identify
the right mix of collaborative soft-
ware and better understand the
progressive and dynamic needs of
all their stakeholders. The survey
and results are customized for an
enterprise, department or team.
From there, results are aggregat-
ed and a fully customized output
is built to fit the unique needs
of one’s company based on their
employee’s segment type(s). Indi-
viduals can also take PGi’s online
Collaboration Personality Quiz to
find out which of the five personal-
ity categories they fall under.
Among the high-level results,
PGi found that employees across
industries such as healthcare,
finance and insurance tend to be
tactically focused and leverage col-
laboration solutions as convenient
ways to conduct meetings, while
workers in professional services,
administrative or human resource
roles tend to use collaboration
technology to manage small inter-
nal workgroups in disparate loca-
tions. And while it’s no surprise
that many in IT roles are frequent
users of collaboration solutions,
the research shows that execu-
tives in marketing and sales and
finance were also power users of
the software, often leveraging col-
laboration technology to help drive
revenue for their businesses.
Most small business owners,
meanwhile, use collaborative tech-
nology to streamline their growing
businesses and cut down on travel
expenses. The top three purchase
priorities among all collaborator
segments are ease of use, cost-
effectiveness and reliability.
VoIP, UC on Way to 70M
Looking ahead to 2020, continued strong worldwide growth is forecast
for the hosted VoIP and UC market, with revenue reaching $13 billion and
seats totaling 74 million, predicts IHS Markit. Hosted VoIP services have
“hit their stride,” with large enterprise activity, in particular, having escalated
during the last several years.
Source: Unify Square
Resolution Time for UC Issues
Source: Samsung; Channelnomics e: IDG Connect, Silver Peak survey of 160 mid-market & enterprise companies
Source: Sa
at kinds of features or capabilities are
interested in to help manage your WAN?
rcentage r ted “very inter sted”)
ce: Forrester, survey of U.S. network/telecom d cision makers
ntrally monitor WAN links,
dependencies, anomalies
Manage traffic between
different link types
otely provision/configure
branch office networks
ity to deploy WAN services
on commodity computing
Latency mitigation and
application acceleration
plication/cachi g data to
imize bandwidth utilization
aaS
lications
14%
Remote
Replication
13%
None
9%
Voice
8%
Other
9%
Proprietary
Data Center
Application
14%
Workforce
Collaboration
9%
IaaS
9%
Guest
Wi-fi
8%
56%
51%
47%
45%
43%
42%
Yes, MPLS
and LTE
25%
S Links
here one application you wish you could run over
Internet that you are not today?
e: IDG Connect, Silver Peak survey of 160 mid-market & enterprise companies
Software offerings
Hardware offerings
Services
Vendor relationships
Knowledge
M
Im
M
Dif
Be
Ot
Source: IHS Markit
Global hosted hosted VoIP and UC seats
will pass the 70 million mark in 2020
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$0 0
10
20
30
40
50
60
70
80
Revenue Seats
Global Revenue (US$ Millions)
Global Seats (Millions)
2015 2020
$0
$5
$10
$15
$20
$25
$30
$35
$40
$45
$50
Four Hours One Day Two Days Over
End User IT
44%
32% 35%
24%
3%
13%
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January - February, 2017 | ChannelVision