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Monday, October 27, 2025
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Events

The Financial Impact Low First Contact Resolution Is Having in Customer Experience

CONTRIBUTED ARTICLE When McKinsey & Company talks about customer experience (CX), businesses should pay attention. They recently emphasized that contact centers must prioritize performance excellence...
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Salt Security Achieves AWS WAF Ready Designation

Salt Security, an API security company, has become an Amazon Web Service (AWS) Web Application Firewall (WAF) Ready Partner. This service helps customers discover...
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Cowbell, Skyward Expand Cyber, Tech E&O Coverage

Cowbell, a provider of cyber insurance for small and medium-sized enterprises (SMEs), and Skyward Specialty Insurance Group Inc., a leader in the specialty property...
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Salvador Technologies Expands Partner Network in Europe

Salvador Technologies, a provider of an instant and safe cyber attacks recovery platform for critical assets and operational technologies announced it has expanded its...
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Associations React to FCC’s Revised Broadband Map

Earlier this week, the Federal Communications Commission (FCC) released its second iteration of a national broadband map providing data for those stakeholders who are...
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DE-CIX Opens IX in Helsinki; Celebrates 10-year Partnership with Nokia

DE-CIX, a global internet exchange (IX) operator and home to a large carrier and data center neutral interconnection ecosystem, announced its newest exchange, in...
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