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Tuesday, September 30, 2025
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It’s Time Advisors Know vCons

Martin Vilaboy -
Business conversations have gotten more complicated. One customer interaction nowadays can start via web chat, progress to a phone call and conclude over email....
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Large Language Learning

Martin Vilaboy -
Helping partners speak AI with customers For the second year in a row in the annual Telarus technology trends report, released at the technology solution...
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Winning Together: Technology Agent and Supplier Success Is a Two-Way Street

admin -
By Jeff Wood It’s hard to believe the telecom indirect sales channel has been around for more than 30 years. Technology services distributors (TSDs) such...
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What Sub-Agents Want

Martin Vilaboy -
While many of the long-standing partner support mechanisms are still very important to their channel partners, shifts in the marketplace, driven in part by...
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IT Generalists Need Specialists

admin -
The ongoing shortage of skilled workers, and the subsequent burden of long hours and employee burnout, continues to be a top challenge for IT departments...
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Why Redundancy Matters: The Channel Perspective

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By Glen Nelson As a trusted technology advisor, you provide connectivity solutions that your customers rely on every day. When their networks fail – and...
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Latency Kills: Five reasons interconnection is the missing link in AI infrastructure

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By Ivo Ivanov AI that has the potential to revolutionize entire industries has long passed its demo stage; it now runs through the veins of...
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As Network Capabilities Move to the Edge, So Have Threat Actors

Martin Vilaboy -
There are at least two notable findings that should concern MSPs within ConnectWise’s most recent MSP Threat Report, which draws from millions of endpoint...
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Sponsored Content: How MSPs Can Modernize Data Protection

Gerald Baldino -
MSPs today face an ever-growing list of cybersecurity challenges, from evolving threat vectors and widening attack surfaces to new AI-driven exploits. At the same...
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From Gut Feel to Hard Numbers: Meet the Voice Agent Quality Index (VAQI)

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By Dan Mishler If you’re building a voice agent application, you already know the truth: users don’t hang up or ask for a human because...
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