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AI & Automation

Reinvent Telecom Appoints Caleb Waack as Chief AI Officer

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Reinvent Telecom, a private-label platform provider that specializes in cloud communications and technology solutions, has appointed Caleb Waack as its new virtual chief AI...

Luware to Launch Nimbus Companion for AI Customer Service

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Luware, a provider of customer service and CX solutions, announced the launch of the Luware Nimbus Companion, a communication and productivity upgrade that extends...

net2phone Launches HIPAA-Compatible Agentic AI Solution

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net2phone, a provider of intelligent communications solutions, has launched a HIPAA-compatible AI agent offering. The solution is designed to empower healthcare providers to spend...

Across the Gen AI Divide

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Tips for guiding customers on their AI journey A first step to being a credible and trusted advisor to customers seeking guidance on future AI...

Aryaka Announces Unified SASE as a Service 2.0

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Aryaka has launched Aryaka Unified SASE as a Service 2.0, offering new features to accommodate rising AI adoption and the need to secure hybrid...

TDM Combines Human Expertise with AI in New Resolve Platform

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TDM has launched its next-generation Resolve Platform, which combines the technology solutions distributor’s human expertise in guiding clients through the complexities of voice, telecom,...

Has the AI ‘Free Tier’ Era for SMBs Finally Run Out?

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By OutreachX U.S. small businesses are committing four-figure AI budgets for 2026 despite persistent uncertainty about measurable returns, a bet that daily operational dependency now...

Selector Launches Channel Partner Program, Portal for AI Solutions

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Selector, a provider of AI-driven network operations, has launched a channel partner program and partner portal. The new program allows partners to sell Selector...

Zoom Collaborates with NVIDIA on Custom Enterprise AI

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Zoom Communications Inc. is working with NVIDIA to deliver faster, higher-quality and customizable AI to enterprises. Zoom’s federated architecture has expanded to include NVIDIA...

Crescendo Launches Multimodal AI for Enhanced CX

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Crescendo, an AI-native contact center, has launched Multimodal AI, designed to unify voice, text and visual interaction within a single, intelligent conversation. Instead of...