Procedureflow Partners With Laivly to Improve AI Efficiency of Contact Centers
Procedureflow, a knowledge-management software provider, has partnered with Laivly which specializes in AI solutions for contact centers. Procedureflow is designed to turn text-heavy processes...
ChannelVision Unveils Inaugural CVAI Awards
ChannelVision today announced its first-ever CVAI Awards, recognizing the channel’s vital role in advancing AI and driving business transformation.
The new program reflects surging AI...
Xurrent Launches Sera AI for IT Service Management
Xurrent, an AI-powered service and operations management platform for enterprise MSPs and corporate IT teams, has launched Sera AI, an embedded AI fabric designed...
Telarus Report: AI Tops IT Investment Driven by Mid-Market Interest
Business interest in artificial intelligence and its implementation continues to grow, as 58 percent of IT buyers indicate AI is their top investment priority...
DataBank Report Highlights Evolving Enterprise AI Implementation
Approximately 25 percent of enterprises are already achieving consistent annual ROI from their AI investments, while another 35 percent expect to see returns within...
SuperOps Launches Agentic AI Marketplace, Community Initiatives
SuperOps, an AI-powered IT management platform, has launched an agentic AI marketplace for MSPs and IT teams. Developed in partnership with AWS, the AI...
Genesys Survey Reveals Enthusiasm, Distrust for Agentic AI
New data published last week by Genesys, a provider of cloud-based, AI-powered CX solutions, indicates there are some disconnects between the readiness and willingness...
Broadvoice Names Jande Chief Product Officer
Broadvoice | GoContact, a provider of AI-powered CX technology, has appointed Gurdip Jande as chief product officer. Jande will lead Broadvoice’s global product organization,...
SoundHound AI Partners With AVANT Communications
Voice AI provider SoundHound AI Inc. has partnered with AVANT Communications, a national TSD offering an IT decision-making platform. The relationship will enable AVANT’s...
Zoho Launches Zia LLM, Deepens AI Portfolio
Global technology firm Zoho Corp. announced expanded investments and offerings in AI, including Zia LLM, a proprietary large language model, and Zia Agents, with...
