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Four Million Users – Unveiling a Tale of Growth, Innovation, and Collaborative Triumph

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CONTRIBUTED ARTICLE In the dynamic landscape of digital communication, community building stands as a linchpin for the success of technology platforms. A stellar example of...

The Financial Impact Low First Contact Resolution Is Having in Customer Experience

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CONTRIBUTED ARTICLE When McKinsey & Company talks about customer experience (CX), businesses should pay attention. They recently emphasized that contact centers must prioritize performance excellence...