4 / 84
May - June 2017
Emergent
8 Smarter cities 8 VARs at home 10 Points AheadPartner opportunities
open up in IoT
By Tara Seals
International Agents
18 Hong Kong MVNO 18 PCI expands to SMEs 18 Telehouse brings Cloud Link to U.S. 20 PTC CornerThe equations driving
Asia-Pacific ICT
By Stephen McClelland
Core Communications
24 SfB for Enterprise VoiceSecond in a series on
Skype for Business
By Greg Plum
28 The Young and the RestlessUC key to attracting
millennials, SMB success
By David Portnowitz
30 A PBX of Staggering ProportionsDeppon’s multi-location
deployment case study
By Mike Coffee
At Your Service: XaaS
32 Things to ConsiderHow ‘IoT as a Service’
could develop
By Gary Kim
Services Super Heroes
36 2017 Master Agent DirectoryMobile & Wireless
64 A Smarter MVNOArtificial intelligence altering
customer service
By Tara Seals
Channel Management
66 Tips to Improve Your Channel ProgramBy Peter Radizeski
68 The Death of Spreadsheet SalesBy Bruce Wirt
69 BullsEye: Hitting the Multilocation MarkBy Tara Seals
70 Alliance Programs Key to Digital TransformationBy Kevin Gilroy
Cyber Patrol
72 Fully Armed with ERMSecurity solutions are
only as strong as their
governance
By Steven Minsky
Visionary
Spotlight Awards
78 2017 Winners 6 Editor’s Letter 74 ICYMI 76 Q&A with Enzu 82 Ad indexCONTENTS
4
Channel
Vision
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May - June, 2017