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May - June 2017


8 Smarter cities 8 VARs at home 10 Points Ahead

Partner opportunities

open up in IoT

By Tara Seals

International Agents

18 Hong Kong MVNO 18 PCI expands to SMEs 18 Telehouse brings Cloud Link to U.S. 20 PTC Corner

The equations driving

Asia-Pacific ICT

By Stephen McClelland

Core Communications

24 SfB for Enterprise Voice

Second in a series on

Skype for Business

By Greg Plum

28 The Young and the Restless

UC key to attracting

millennials, SMB success

By David Portnowitz

30 A PBX of Staggering Proportions

Deppon’s multi-location

deployment case study

By Mike Coffee

At Your Service: XaaS

32 Things to Consider

How ‘IoT as a Service’

could develop

By Gary Kim

Services Super Heroes

36 2017 Master Agent Directory

Mobile & Wireless

64 A Smarter MVNO

Artificial intelligence altering

customer service

By Tara Seals

Channel Management

66 Tips to Improve Your Channel Program

By Peter Radizeski

68 The Death of Spreadsheet Sales

By Bruce Wirt

69 BullsEye: Hitting the Multilocation Mark

By Tara Seals

70 Alliance Programs Key to Digital Transformation

By Kevin Gilroy

Cyber Patrol

72 Fully Armed with ERM

Security solutions are

only as strong as their


By Steven Minsky


Spotlight Awards

78 2017 Winners 6 Editor’s Letter 74 ICYMI 76 Q&A with Enzu 82 Ad index






May - June, 2017