Unified communications specialist ShoreTel has upgraded its contact center solution to support multichannel touch-points: call center agents can now more effectively handle e-mails, chats...
As we all know, today’s workforce is increasingly mobile—and place-shifted. Workers sign on from home, work on the weekends and use their mobile devices...
The machine-to-machine (M2M) and embedded device market is about to experience explosive growth, growing from $1.4 billion in 2011 to $25.9 billion in 2016,...
Milestone Systems, which provides a platform for IP video management software (VMS) and surveillance, is rolling out its next-generation channel partner program to their...
Managed VoIP provider Broadvox has launched Voice Control Technology for managing hosted VoIP for small and medium-sized businesses, available through its channel partners. VCT...