Unified Office, a leading communications technology company offering exceptionally reliable, high-quality voice, messaging, business analytics, AI, and IoT-based solutions, today announced that it won a ChannelVision Visionary Spotlight Award (VSA) for AI implementation in the Business Technology category.
Unified Office received this award for opening up its groundbreaking AI platform, empowering MSPs to build their own custom, drag-and-drop, AI-powered communications services for their clients, with unprecedented ease. This platform also provides access to Unified Office’s evolving, curated, industry-specific AI language models, tools, and hyper-scalable, cost-effective infrastructure. For those channel partners and businesses wanting to create more sophisticated services, APIs will be made available via a software development kit.
The contest judges determined that Unified Office exemplified aggressive innovation within the communications industry, demonstrating a myriad of opportunities for channel partners to enhance their own roles as trusted partners for business success.
“We are thrilled to receive the Visionary Spotlight Award from ChannelVision. It confirms our belief that the power of AI should be accessible to everyone,” said Ray Pasquale, Founder & CEO of Unified Office. “By opening up our communications and analytics platform, we enable our channel partners to harness the power of no-code, drag-and-drop AI services for their customers, virtually eliminating the need for a dedicated software engineering staff. Our approach is vastly different from those of the largest AI companies that typically require an expensive and complex multi-vendor ecosystem and in-house programming staff in order to develop AI-based services, putting it beyond the reach of most SMBs.”
Unified Office is extracting the value of voice communications with its TCNIQ AI Analytics platform, which utilizes drag-and-drop AI building blocks inside their WYSIWYG Workflow Builder product. Unified Office also offers a suite of its own AI services available directly to customers or as an integrated offering through its many partners.
Unified Office’s AI services include products such as:
- EngageIQ: Rapidly train staff while delivering a great customer experience.
- Sentiment Analysis: Detects caller sentiment, identifying positive or negative tones and/or pre-determined keywords. This reduces reputational risk and enhances customer satisfaction.
- AI-based Whisper Coaching: Provides immediate coaching and feedback to customer service reps, in real-time as they communicate with customers. It helps to coach them, enriching the communications experience.
This annual competition is designed to highlight the business, service provider, and overall contributions to communications and the channel, including products, services, deployments, and channel-related achievements across multiple categories. Each year, ChannelVision’s editors and an independent panel of judges evaluate entries based on key categories such as overall innovation, future industry impact, creativity, feature set differentiation, ease of use and interoperability.
ChannelVision’s 2025 Visionary Spotlight Awards are published in full as part of the June 2025 issue of ChannelVision Magazine, available in both print and digital format on channelvisionmag.com.
