8×8 Inc., an integrated platform provider for CX, has added MNET to the SellWith8 tier of its technology partner ecosystem. The partnership brings MNET’s CoreAccess+ middleware to 8×8’s CX platform, which includes a contact center, intelligent customer assistant and other features, to enable secure, real-time access to core financial systems, the company said.
The partnership is intended to help both companies better serve joint customers in regulated verticals, including banking and credit unions, with purpose-built solutions that reduce complexity and improve CX across channels, 8×8 officials said.
“This partnership with MNET is an example of how the 8×8 Technology Partner Ecosystem is solving real-world challenges in financial services,” said Victor Belfor, global vice president of business development and strategic partnerships at 8×8. “CoreAccess+ enables secure, real-time connectivity with the systems banks and credit unions rely on. By embedding it into the 8×8 Platform for CX, we’re helping institutions unlock faster, smarter and safer customer experiences, without compromising compliance or adding complexity.”
For example, the 8×8 Intelligent Customer Assistant will use CoreAccess+ to authenticate customers, surface account info and automate tasks before handing off to agents with full context, officials said. In addition, CoreAccess+ enables organizations to build customized experiences by selecting only the modules that meet their specific needs, including fraud detection, member authentication, account playback and live transactions.
“Banks and credit unions need more than generic CX tools, they need solutions that can securely and efficiently connect their systems to deliver faster resolution, secure interactions and contextual service that feels personal,” said Jason Neton, VP of client services at MNET. “With CoreAccess+ and 8×8, financial institutions have a way to unify front-end engagement with back-end data, enabling real-time, personalized experiences across self-service and agent-assisted channels.”
The integration is designed to provide joint customers a seamless, native-like experience within the 8×8 CX platform.
