Five9 announced an expanded partnership with Google Cloud via a new joint Enterprise CX AI solution designed to help enterprises deliver seamless, intelligent, AI-driven customer experiences.
The integrated solution combines Five9’s AI-infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX) and advanced AI services, including Google’s Gemini models and Google Cloud’s Vertex AI platform. The integrated experience is expected to deliver intelligent, personalized and seamless interactions across any channel, the company said.
“Enterprises today, including the largest brands in the world, are looking for an end-to-end platform that connects data, AI and humans to turn every interaction into a meaningful outcome,” said Mike Burkland, chairman and CEO at Five9. “By combining Five9’s AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier than ever for businesses to deliver smarter, more personalized customer experiences.”
The integrated solution is designed to provide a seamless user experience for agents, supervisors and administrators that unites contact center workflows, analytics and AI assistance. The expected outcome for customers is faster, more personalized and proactive interactions, officials said.
“Digital transformation requires technology that helps businesses solve complex challenges unique to their industry, especially in the realm of customer engagement,” said Kevin Ichhpurani, president of global ecosystem and channels at Google Cloud. “By utilizing GECX and Google’s Gemini models with Five9’s intelligent CX platforms, Five9 is providing a unified, AI led CX platform that can improve customer experiences and move the intelligent contact center industry forward.”
Five9 is also deepening its commitment to Google Cloud’s AI infrastructure by running key internal enterprise workloads on Google Cloud. As part of this initiative, the company is using Gemini Enterprise to improve efficiency across sales, legal operations, customer success and business operations management, officials said.
