Crexendo Inc., a provider of cloud communication platform software, UCaaS offerings and managed IT services, has released CAIRO (Crexendo’s AI Receptionist and Orchestrator), an intelligent, always-on AI phone agent for the Crexendo cloud business communications platform.
CAIRO is designed to greet, route and assist callers with human-like precision. It combines conversational AI, voice automation and business-specific knowledge to handle routine inquiries, automates call workflows and escalate conversations to live agents when needed, the company said.
Businesses can assign CAIRO to any phone number, customize its voice and personality to match their brand, and train it using existing websites, FAQs or uploaded documents, officials said.
“Voice remains one of the most critical and preferred channels for customer interaction. With CAIRO, we’re giving our customers an intelligent, always-available AI receptionist that works natively within the Crexendo platform to improve responsiveness, streamline operations and deliver a more modern caller experience,” said Jeff Korn, chairman and CEO.
CAIRO’s set of capabilities includes intelligent call routing and escalation, automated appointment scheduling through calendar integrations with Microsoft Outlook 365 and Google Calendar, multilingual support, and real-time notifications based on trigger keywords. Built-in analytics provide insight to call traffic, caller intent and knowledge gaps, the company said.
Additional features include intent-based call filtering, rogue caller detection, automated confirmations and reminders via text, and plug-and-play agent templates for fast deployment. CAIRO also supports advanced orchestration, enabling businesses to define escalation paths, manage complex workflows, and ensure calls are handled appropriately from start to finish, officials said.
