AireSpring, a global provider of managed network, connectivity, security, UCaaS and IT services, announced it has won a silver Stevie Award in the 2026 Stevie Awards for Sales & Customer Service. It was honored in the Customer Service Department of the Year category for telecommunications companies.
The Stevie Awards for Sales & Customer Service recognize achievements for customer service, contact center, business development and sales. More than 2,100 nominations from organizations in 41 nations and territories were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees, officials said.
“AireSpring’s culture and operating philosophy are rooted in a people-first, service-first, customer-first mindset that has guided the company through every major technology shift. Products change as technology changes. Accountability, responsiveness and customer advocacy do not,” AireSpring officials said. “This philosophy combines advanced automation and AI-driven insight with real human accountability, ensuring customers always have expert support behind the technology.”
AireSpring credited the evolving capabilities and expanded features of AIreCONTROL, its AI for IT operations (AIOps)-powered ITSM platform, as the core of its success and commitment to customer success and growth. AIreCONTROL enables customers to gain oversight and control of their networks as well as unify their technology stack.
With streamlined navigation, enhanced dashboard functionality, an integrated document repository, advanced analytics and reporting, and smarter location health status, AireSpring enables a proactive approach to issue resolution. This helps minimize the burden on customers’ IT teams, who benefit from better visibility into infrastructure health and are able to reduce their mean time to resolution (MTTR), the company said.
Judges evaluating this year’s Stevie Awards entries cited AireSpring’s measurable improvements in customer outcomes, proactive service delivery and innovation in support operations, officials said.
“We’re honored to once again receive this award, which reflects our ongoing commitment to customer success, innovation and industry leadership,” said Russ Shipley, AireSpring COO. “It recognizes not only the strength of the AIreCONTROL ITSM platform, but also the dedication of our teams who deliver proactive, personalized service and act as true advocates for our customers every day.”
“The remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation and customer impact they deliver,” said Stevie Awards President Maggie Miller. “We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements.”
