PolyAI recently announced the launch of its Agent Development Kit (ADK), which helps teams more efficiently build, deploy, and improve agentic AI for customer experience.
The ADK introduces an AI-native development model that brings coding assistants into the core of how agents for customer service are built. Rather than relying on static configurations or manual implementation, teams can now generate, test and evolve agents using the latest generation of coding assistants and development practices.
With PolyAI’s ADK, developer teams can now:
- Work in their own environment with full control, using their preferred programming language and IDE with complete visibility into the codebase.
- Use AI coding assistants to accelerate development, integrating tools like Cursor or Claude Code to generate and refine production-grade logic.
- Build from any input in minutes, including diagrams, spreadsheets and APIs.
- Manage agents like enterprise software, with version control, code reviews and collaborative workflows.
While most CX AI vendors require developers to work inside closed systems with little or no code access, version control, or integration with modern development tools, PolyAI’s ADK takes a fundamentally different approach that reflects how serious engineering organizations actually build.
PolyAI’s Agent Development Kit is now generally available.
