RingCentral announced a new plugin for ChatGPT and MCP (model context protocol) connectors for Claude to make voice, SMS and chat data available in LLMs. This enables business users to prompt actions that save time, improve productivity and complete tasks to drive better business outcomes.
Conversations contain vital interaction context reflecting customer intent, needs, follow-up next steps, pain points and buying behaviors. LLMs provide a reasoning layer that can act on information. RingCentral fuels that information with rich conversation data.
Businesses can leverage RingCentral’s MCP connectors for workflows such as:
- Combining call history and CRM data to prioritize leads and generate relevant talking points based on customer needs for an immediate outbound message.
- Sending personalized SMS reminders about abandoned shopping carts in Shopify and other web stores to nudge buyers to purchase.
- Automating the review of conversation transcripts to flag urgent issues and update support tickets.
- Leveraging messages, calls, voicemails and data combined with third-party project management systems to create prioritized task lists with actionable next items.
With governance and access controls built-in, business admins can stay in control when leveraging RingCentral’s MCP connectors with the LLMs they prefer. RingCentral delivers access management by role and individual. It maintains identity-aware access based on a user’s existing permissions.
New MCP connectors include voice, SMS and chat and are available now with all paid RingEX plans.
