Approved Contact, a provider of privacy-first communication and compliance solutions, has integrated its AI-powered, virtualized conversation (vCon) enabled texting with Crexendo’s NetSapiens UC platform, extending these capabilities to Crexendo’s customers and the NetSapiens service provider community. The release is a “groundbreaking” step toward intelligent, compliant and fully traceable business messaging, company officials said.
Among the features and key capabilities of the integration is an AI Insight Engine, which analyzes message content, measures sentiment and generates actionable insights to help identify customer satisfaction trends and improve response strategies. In addition, vCon formatted text messages are pre-structured for AI analysis, officials said.
Crexendo integration offers direct interface for easy deployment and management, and TCPA-compliant messaging offers full Permissions Network connectivity for consent verification and audit trails, officials said.
The integration is designed for NetSapiens service providers to deliver AI-enhanced texting and analytics within their existing UC deployments.
“Our collaboration with Crexendo makes enterprise-grade texting not only smarter but more responsible,” said Doug Worth, VP of product support at Approved Contact. “By combining AI, vCon formatting and Crexendo’s UC technology, we’re enabling brands to finally understand what their customers are feeling in real time and to respond faster and more thoughtfully.”
The vCon format is intended to provide a structured way to capture and store communications, including text messages, metadata and contextual insights, in a machine-readable standard. When paired with Approved Contact’s AI engine, organizations can query message threads, evaluate tone and identify patterns that would otherwise remain buried, officials said.
Use cases include the ability to detect negative sentiment early to prevent customer churn, identify service or agent performance trends, generate automated summaries and reports for compliance or internal reviews, and enhance customer satisfaction tracking through sentiment-driven alerts.
“Every text thread is a customer touchpoint with hidden data,” said Worth. “By combining AI, vCon and compliance, we’re helping businesses and service providers deliver new insights and a higher level of value to their end users.”
Every AI-enabled text sent through Approved Contact’s platform is automatically validated through the platform’s Permissions Network to ensure all communication adheres to TCPA and consent regulations, officials said.
“Together, we’ve created a unified approach to intelligent messaging that pairs Crexendo’s enterprise reliability with Approved Contact’s compliance-first innovation,” said Jeff Korn, CEO and chairman at Crexendo. “Our customers can now deploy AI-assisted texting and sentiment tracking without sacrificing security or compliance.”
