AVANT has signed up as a master agent with Interactive Intelligence Group, a provider of software and cloud services for customer engagement, communications and collaboration.
AVANT will offer its partners the Interactive Intelligence customer engagement cloud solution, PureCloud Engage.
“Cloud contact center services sold through our channel have grown more than 400 percent year-over-year,” said Drew Lydecker, co-founder and president for AVANT. “We’re pleased to offer PureCloud Engage from Interactive Intelligence through our channel of leading agents, VARs and MSPs. We believe PureCloud delivers what our channel wants: a cost-effective, fast-to-deploy and easy to manage solution with continuous delivery of the most innovative features.”
“As a trusted advisor to thousands of businesses worldwide, AVANT has earned a reputation for giving its partners top-notch sales and engineering support, along with sophisticated tools and resources,” said Darren Gill, vice president of channels for Interactive Intelligence. “With the addition of PureCloud Engage, we’re thrilled to empower AVANT’s end-customers with innovative, secure and reliable technology resulting in a competitive edge.”
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop the Amazon Web Services Cloud offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting and the ability to plug into other apps and cloud services to meet customer needs. PureCloud Engage also includes unified communications and collaboration capabilities.
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