Broadview Networks has added four new channel managers to offer local support, sales tools, knowledge and training to partners to help them address customer needs with cloud-based unified communications (UC) products.
“Our new channel managers have decades of experience that make them a natural fit for Broadview’s nationwide expansion,” said Donna Wenk, Broadview’s senior vice president of agent channel. “Today’s rise of the virtual organization and increasing mobility of the workforce make it an exciting time for our partners selling cloud-based UC. As more and more organizations turn to the cloud for ubiquitous and cost-effective connectivity, Broadview’s channel managers are dedicated to helping foster higher client satisfaction and generate more revenue.”
Aaron Conant in Seattle and Ray Ferrer in Long Beach, Calif., will be central to supporting Broadview’s partners on the West Coast. Conant brings more than 15 years of telecommunications industry experience, with particular expertise in supporting partners in the Greater Seattle area from his most recent role with Vonage Business. He holds a bachelor’s degree in science from Western Washington University. Mr. Ferrer has more than a decade of experience in the telecom industry. He spent the past five years at Time Warner Cable and holds a bachelor’s degree in electronics engineering from ITT Technical Institute.
Based in Chicago, Jennifer Sansivero-Dutter brings more than 20 years of channel and leadership experience to Broadview. She previously held various positions in channel account management for NComputing and Signature Technology Group, and earned undergraduate degrees from Buffalo State College and Wagner College.
Supporting Broadview’s partners from Massachusetts to Pennsylvania, John McDonald, in Connecticut, comes to Broadview from Line Systems where he was a channel manager. McDonald has nearly 20 years of telecom experience and 16 years in channel management, and holds a bachelor’s degree in corporate communications from Southern Connecticut State University.
In 2016, Broadview introduced the OfficeSuite Readiness Tool, a long-duration VoIP testing tool to help agents diagnose underlying problems that can obstruct new installations and confirm if a site is ready for a hosted phone system. Broadview partners are further supported through MyOfficeSuite Agent, a single dashboard to instantly manage all of their customers in real time, down to an employee level, a dedicated quote specialist to provide a quick turn-around on quotes and a dedicated customer service representative who is available 24/7 to help with client repair tickets and relationships.
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