Zendesk to Buy Local Measure to Expand AI-Powered Voice
Zendesk, which is known for its AI-powered service, signed an agreement to purchase Local Measure, a CCaaS and advanced voice solutions provider, and longtime...
Unified Office Upgrades TCNIQ AI Analytics Suite
Communications technology company Unified Office, which offers voice, messaging, business analytics, IoT and AI-based solutions that run on the Total Connect Now (TCN) platform, announced...
Lenovo: ROI Is Greatest Barrier to AI Adoption
Lenovo commissioned a new IDC research study in which it noted that business leaders and IT decision-makers believe AI will reach mainstream levels of...
Verizon Unveils AI Connect
Verizon Business unveiled Verizon AI Connect, an integrated suite of solutions and products to help businesses deploy AI workloads at scale.
Verizon – in order...
ServiceNow to Buy Cuein
ServiceNow, which offers an AI platform for business transformation, signed an agreement to buy Cuein. Cuein offers AI-native conversation data analysis and insight. Its...
TD SYNNEX Opens Innovation Studio with IBM
Global distributor and solutions aggregator TD SYNNEX opened its new North American innovation studio, in partnership with IBM. The studio is a strategic component of...
Microsoft to Invest $80B in AI Data Centers in U.S.
Microsoft outlined plans to invest more than $80 billion toward new AI data center development throughout the U.S. in FY25.
“As we look into the...
Content Guru: 67% of CX Professionals Harnessing AI, with More to Join
CX technology provider Content Guru published new findings revealing more widespread adoption of AI and AI knowledge in the CX landscape.
The research, which was...
Verizon, NVIDIA Collaborate to Power AI Workloads on 5G Private Networks
Verizon announced a new solution, developed alongside NVIDIA, that allows a range of AI applications to run over its 5G private network with private...
EncompaaS, Oyster IMS Partner to Provide Info Management for AI Implementations
EncompaaS, which provides intelligent information management, announced a strategic partnership with Oyster IMS. The partnership with this consultancy-led business – which serves trans-national agencies,...
