NiCE and Konecta Partner to Scale AI-First Customer Experience
NiCE recently announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered...
Data Challenges Hamper AI Outcomes: Survey
New research reveals a wide gap between AI adoption and outcomes. According to Nasuni’s annual “State of Enterprise File Data” report, 97% of organizations...
UJET Research Reveals Disconnect Between AI Tools and Customer Service Agents
According to new research from UJET, 100 percent of customer service agents now interact with AI daily — yet 93 percent say they could...
Ooma Introduces Ooma AI
Ooma has announced the introduction of Ooma AI, a suite of new AI-powered capabilities for Ooma Office.
The new services are designed to help businesses automatically...
Netrio Launches AI Advisory and Transformation Practice
Netrio today announced a new AI advisory and transformation practice to help organizations with AI evaluation, strategy, governance, deployment and adoption. The new offering...
Auvik Launches AI Agents for Network Management
With IT teams managing more devices, applications and services, — while responding to more alerts and remediating more security vulnerabilities than ever before, the...
CVxEXPO Leads Channel in AI Education, Training
CVxEXPO26 is quickly becoming the premier event for technology advisors and MSPs looking to capitalize on the massive opportunity around AI within the channel...
PolyAI Launches Agent Development Kit
PolyAI recently announced the launch of its Agent Development Kit (ADK), which helps teams more efficiently build, deploy, and improve agentic AI for customer...
Bell Integration Selects NiCE for AI-Driven Service Desk Transformation
Bell Integration, a global IT services and consultancy and long-standing NiCE partner, has selected NiCE’s market-leading CX AI platform, CXone, to modernize its service desk and...
Pia Launches Chat with Built-In Automation for MSPs
Pia, a leading automation platform for MSPs, today announced the launch of Pia Chat — a Microsoft Teams-based application that uses AI Resolution Assist...
