Fusion Connect has announced a predictable, flat-fee pricing model for its AI-powered contact center as a service (CCaaS) platform.
Core AI capabilities including Agent AI Assistance and CX AI Analytics are now offered on a monthly per-seat basis, while high-volume automation services such as Autopilot Agentic AI and AI-powered call routing are available through simple monthly packages based on anticipated call volumes.
According to Fusion, the result is a pricing model that enables organizations to forecast costs with greater confidence while avoiding unexpected monthly AI charges.
“Organizations want to understand the business value AI delivers—not spend time estimating token consumption or worrying about unexpected invoices,” explained Frederic Dickey, SVP of product management at Fusion Connect. “Our pricing model removes that uncertainty and gives customers a clear path toward broader AI adoption.”
Fusion Connect said its simplified pricing benefits the company’s nationwide network of technology advisors and channel partners, in addition to end customers. By replacing complex AI consumption calculations with transparent monthly pricing, partners can quote solutions more quickly, customers can approve projects with greater confidence, and sellers can focus conversations on business outcomes instead of pricing mechanics.
Fusion Connect’s AI-powered Contact Center solutions and simplified pricing model are available immediately.
