Column: Are Cloud Contact Center Clients Ready for the Customer Revolution?
By Jacki Tessmer, Enghouse Interactive
Operating expense-based (OpEx) pricing and the inherent flexibility of the software as-a-service (SaaS) model is often cited as the leading...
AireSpring Adds Frontier, Zayo, Lightower to Portfolio
AireSpring has announced the addition of three new members to its interconnected carrier lineup, expanding the portfolio options for its channel partners. New partnerships...
GE Healthcare Taps Masergy Global UCaaS
Masergy's global unified communication-as-a-service (UCaaS) has been selected to join GE Healthcare's Centricity Partner Program.
As a program member, Masergy’s global UCaaS solution has been verified to work alongside the...
nexVortex SIP Trunking Service Certified Compliant with Avaya IP Office
nexVortex's SIP Trunking Service has been certified as compliant with key team engagement solutions from Avaya.
nexVortex's SIP trunks provide advanced functionality such as scalability on...
Column: Go Hybrid for UCaaS Success
By Michelle Accardi, Star2Star
Unified Communications (UC) is continuing its move to the cloud, with the model crossing the chasm into the mainstream. While there...
VOSS Adds Microsoft Teams Support
VOSS Solutions announced that its flagship product, VOSS-4-UC, can now enable users for Microsoft Teams.
Microsoft Teams is the chat-based workspace component of Microsoft’s Office 365....
AT&T Partner Exchange Expands Voice, Collaboration Toolset
AT&T has expanded the portfolio of networking, voice and collaboration offerings available to its channel partners.
The carrier has introduced AT&T FlexWare, a platform that...
Deep Blue Cable to Trench Caribbean Subsea Cable
Deep Blue Cable has engaged APTelecom, a facilities-based telecom consulting and service company specializing in emerging markets, to serve as its international sales partner in the...
Column: 3 Ways to Get the Most from CRM
By Casey O'Loughlin, Star2Star
As businesses look to supercharge their customer service strategies, Customer Relationship Management (CRM) systems have become foundational for their quest. CRM...
Polycom Adds Support for Microsoft Teams
Polycom is expanding its Microsoft partnership with the integration of Microsoft Teams.
Polycom previously created a high-performance communications hub by integrating with Skype for Business and...