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Thursday, March 28, 2024
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Core Communications

Column: Are Cloud Contact Center Clients Ready for the Customer Revolution?

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By Jacki Tessmer, Enghouse Interactive Operating expense-based (OpEx) pricing and the inherent flexibility of the software as-a-service (SaaS) model is often cited as the leading...

AireSpring Adds Frontier, Zayo, Lightower to Portfolio

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AireSpring has announced the addition of three new members to its interconnected carrier lineup, expanding the portfolio options for its channel partners. New partnerships...

GE Healthcare Taps Masergy Global UCaaS

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Masergy's global unified communication-as-a-service (UCaaS) has been selected to join GE Healthcare's Centricity Partner Program. As a program member, Masergy’s global UCaaS solution has been verified to work alongside the...

nexVortex SIP Trunking Service Certified Compliant with Avaya IP Office

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nexVortex's SIP Trunking Service has been certified as compliant with key team engagement solutions from Avaya. nexVortex's SIP trunks provide advanced functionality such as scalability on...

Column: Go Hybrid for UCaaS Success

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By Michelle Accardi, Star2Star Unified Communications (UC) is continuing its move to the cloud, with the model crossing the chasm into the mainstream. While there...

VOSS Adds Microsoft Teams Support

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VOSS Solutions announced that its flagship product, VOSS-4-UC, can now enable users for Microsoft Teams. Microsoft Teams is the chat-based workspace component of Microsoft’s Office 365....

AT&T Partner Exchange Expands Voice, Collaboration Toolset

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AT&T has expanded the portfolio of networking, voice and collaboration offerings available to its channel partners. The carrier has introduced AT&T FlexWare, a platform that...

Deep Blue Cable to Trench Caribbean Subsea Cable

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Deep Blue Cable has engaged APTelecom, a facilities-based telecom consulting and service company specializing in emerging markets, to serve as its international sales partner in the...

Column: 3 Ways to Get the Most from CRM

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By Casey O'Loughlin, Star2Star As businesses look to supercharge their customer service strategies, Customer Relationship Management (CRM) systems have become foundational for their quest. CRM...

Polycom Adds Support for Microsoft Teams

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Polycom is expanding its Microsoft partnership with the integration of Microsoft Teams. Polycom previously created a high-performance communications hub by integrating with Skype for Business and...