Lightpath Invests on Upgrades, Enhanced Customer Service

Lightpath, an all-fiber, infrastructure-based connectivity provider, announced the launch of its new vision and brand, an aggressive network upgrade program, an enhanced customer service focus, as well as a new leadership team with long ties to the fiber-connectivity industry.

After 30 years in the industry, Lightpath is reinventing itself – from the network and services to customer service and support, and everything between. Lightpath’s new branding demonstrates the company’s dual focus of technological leadership and innovation, combined with reinventing customer service within the industry.

Lightpath is investing millions of dollars in network upgrades that include next-generation optical and packet networks which provide customers with unsurpassed service levels, resiliency, reliability and security. These network upgrades make Lightpath services better, they also make them bigger, with optical transport services up to 800 Gbps.

The company is also innovating and investing across the entire organization with an emphasis on Sales and Customer Service. Every point in a customer’s journey with Lightpath is being examined and improved – from sale, to installation, and support – with the goal of creating the best experience in the industry.

To drive innovation across Lightpath, Chris Morley has recruited an all-star cast from the fiber connectivity industry on his new leadership team. In addition to Doug Dalissandro and Phil Olivero, Lightpath’s team aincludes: Chief Strategy Officer, David Mayer; General Counsel, Chris Yost; EVP of Finance, Eric Swanholm; and SVP of Enterprise Sales, Doug Turtz.