Computer Instruments today announced the availability of the Virtual Concierge on SkySwitch’s industry-leading, channel-only white label platform for UCaaS and contact center environments. SkySwitch will market the Virtual Concierge service through their North American reseller network of MSPs, VARs, ISPs and WISPs.
The announcement was made at Vectors 2019, SkySwitch’s annual user group conference.
Virtual Concierge is an affordable and painless next step for everyone who operates a business and needs to have inbound calls initially handled without live person interaction. It provides a caller with a unified and cohesive experience through engagements with next-generation spoken natural language resources. Scalable to any size industry or company, public or private, Fortune 50 or SMB, it transforms the conversation using AI by assembling the caller’s spoken requests with available resources. The Virtual Concierge unites accumulated intelligence to arrive at a heightened passage through next-gen consumer experiences and self-service transactions, including quality surveys, pay by credit card, ordering products, or directly requesting more information.
The Virtual Concierge enriches the caller experiences for industry staples like auto-attendant, can perform as a virtual agent, or act as a support triage technician. The Virtual Concierge also elevates existing business workflows and consumer self-service access by replacing limited and often complicated press a digit or say a word menu-driven processes with a simple, uncomplicated natural conversation.