ConnectWise, a software and services provider for MSP operations, has acquired zofiQ, an agentic AI company specializing in automating high-volume service desk operations. ConnectWise believes the acquisition will help accelerate what it calls the “Age of Autonomous Service,” empowering teams to scale service delivery and reduce operational strain, officials said.
Already in use by ConnectWise PSA partners, zofiQ has driven a 20 percent increase in endpoints managed per technician and enabled organizations to increase service capacity while maintaining consistent service quality. In addition, by driving 50 percent fewer reactive hours through automation and enabling more predictive, insight-driven results, zofiQ has helped MSPs achieve up to 30 percent margin improvement, the company said.
zofiQ’s AI agents operate directly inside ConnectWise PSA workflows to absorb routine triage, resolution and documentation, which enables teams to scale service delivery without adding headcount, officials said.
“MSPs are entering the Age of Autonomous Service, and the winners will be the ones who can scale without proportionately increasing operating costs,” said Manny Rivelo, CEO of ConnectWise. “Data is the oxygen for AI, and autonomy only works when it’s powered by real operational data from the PSA, where service delivery happens every day. With zofiQ, we’re laying the foundation to accelerate agentic capabilities across the ConnectWise platform and into the broader ecosystem our partners rely on.”
Over time, zofiQ is expected to serve as a horizontal agentic layer across the ConnectWise portfolio, including ConnectWise RMM, cybersecurity and data protection. ConnectWise also plans to extend these capabilities through its open ecosystem, allowing partners to apply the same agent-driven automation across third-party solutions integrated into the ConnectWise platform, the company said.
“We built zofiQ for MSP service desks where scale, speed and service quality matter every minute,” said Lee Silverstone, CEO of zofiQ. “The future of service delivery isn’t AI that just makes suggestions, it’s AI that takes action inside the workflow, with humans overseeing and guiding fleets of autonomous agents to deliver real outcomes at scale. With ConnectWise’s investment and platform reach, we’re accelerating the zofiQ roadmap and expanding what’s possible for partners, delivering faster innovation, deeper integrations and greater impact across the tools they rely on every day.”
“The ConnectWise partner community is built on shared scale and operational excellence,” said David Rassipour, chief product and technology officer at ConnectWise. “By bringing zofiQ’s AI-driven automation into the ConnectWise platform, we’re enabling partners to onboard faster, operate efficiently across tenants and extend autonomous service delivery across the ecosystem.”
