Consolidated Communications has gone live with an upgraded Netcracker Service Order and Resource Management solution. The additional functionality includes an access service request integration module, which will help Consolidated Communications automate the assignment of tasks.
Consolidated Communications provides advanced communications solutions to residential and business customers across its fiber-rich network, which extends across an 11-state service area.
“With these enhanced capabilities, we not only can reduce the time it takes to deliver services, but we can also respond to customers faster and deliver a better experience,” said Tom White, CTO at Consolidated Communications. “Netcracker’s solution continues to improve the way we do business and has helped us overcome numerous challenges. We are excited to leverage this new functionality to ensure that we continue to meet our customers expectations.”
With the new components deployed, Netcracker’s solution helped Consolidated Communications significantly reduce the effort needed to provision orders, which reduces costs and streamlines delivery capabilities. Combined, these capabilities enable the operator to dramatically improve customer service for both business and residential customers.
“When our customers need to overcome business and technology obstacles, we go out of our way to provide the best solutions in order to help them mitigate complexity and embrace success, said Rohit Aggarwal, vice president of sales at Netcracker. We are happy to help our cable customers utilize the most up-to-date and sophisticated capabilities that introduce new opportunities to maximize revenue and reduce complexity.”