ChannelVision March-April 2017

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march - april 2017

Emergent

8 Home integrators 8 Enhancing humans 8 Smarter CRM 10 Cadillac chat 10 Old is new

Virtual Realities

12 Brainy edge device 18 Cops and SLA Killers 14 Open Access

The next wave of virtualiza-

tion is the access network

By Gary Kim

Mobile & Wireless

20 5G Fixation

Early opportunities for 5G

are coming into focus

By Martin Vilaboy

28 Interior Designs

Option for SMBs with

poor cellular connections

in the office

By Joe Schmelzer

Zettabytes

34 Enterprises WAN up 34 Google Fiber to Fixed 35 DC drivers 36 What’s happened to long haul?

The demise of a once-core

telecom product

By Gary Kim

Cyber Patrol

42 Concerns impedes cloud 42 Security for $1 44 Risk of Rewards

Cloud, mobility drive security

concerns among enterprises

By Tara Seals

Channel Management

50 UC Price Wars: What Can You Do?

By Peter Radizeski

54 Surviving Supplier Cuts

By Bruce Wirt

Core Communications

58 SfB ABCs

First in a series on

Skype for Business

By Greg Plum

60 Verizon’s new SMB Business

By Tara Seals

62 VoIP to Nuts

Net2phone’s focus on

today and tomorrow

By Tara Seals

International Agents

85 enSilo launches global channel 85 Featurecom to distribute NEC 85 Shoretel expands to EMEA 88 Access to Asia

Telstra’s Cardi Prinzi

discusses opportunities

in Asia for U.S. partners

By Tara Seals

At Your

Service: XaaS

90 Conservation-as-a-Service Dip in outsourced DR 91 CCaaS and the CX

Forces moving cloud

contact center forward

By Jacki Tessmer

6 Editor’s Letter 92 ICYMI

CONTENTS

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Channel

Vision

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March - April, 2017