Cyara, a provider of an Automated Customer Experience (CX) Assurance Platform, announced the appointment of Bruce Rosen (pictured) as Chief Sales Officer (CSO) and the promotion of Dennis Reno to Chief Customer Officer. Rosen has joined to lead the company’s global sales organization, including direct sales, channel, partner, solution architects, enablement and business development.
In his capacity as CSO, Rosen will play a critical role in establishing Cyara as a valued solution provider and global leader in the CX assurance market. He will be responsible for building and executing the company’s strategic vision and plan. Rosen’s key priorities include aligning the company’s growth strategy to its CX solutions, and driving strategic partnerships with major contact center as a service (CCaaS) providers and their partner ecosystems as they drive enterprises to improve their CX and migrate to the cloud.
Rosen has a track record of developing and executing revenue-based growth strategies and business plans to deliver significant growth in startups, early-stage businesses, private equity (PE) environments and global public companies.
Cyara also continues to invest in its customer success by appointing Reno, to Chief Customer Officer. Reno joined Cyara nearly three years ago and has led the global CX team to achieve excellence in providing post-sale service and support to its customers, maintaining a Net Promoter Score (NPS) of 51 or higher. In his new role, Reno will be responsible for the customer experience across multiple touchpoints for Cyara’s global customer base, including onboarding, technical training and education, all post-sales activities and retention.
For more information, visit cyara.com.