Dialpad Partners with Intercom to Provide AI-powered Calling

Dialpad Inc., a leader in AI-powered communication and collaboration, has joined the Intercom App Partner Program to bring sales and support teams a seamless experience across voice and messaging. This new integration allows Intercom users to switch between Dialpad’s AI-powered calling and Intercom’s business messenger during interactions with customers. Together with Intercom, Dialpad continues to help agents get the most out of every conversation and be productive from anywhere, on any device.

The Dialpad and Intercom integration enables users to switch between messaging and voice by allowing agents to call customers from an Intercom chat and log that interaction in Intercom and Dialpad. The app uses Intercom’s private chat log, visible only to Intercom users, to log Dialpad’s proprietary Voice Intelligence (Vi) link and recording. With Dialpad’s new app built for Intercom, support teams can reduce resolution times and increase customer satisfaction. By launching phone calls from Intercom’s messenger, the integration also empowers sales teams to close high-intent deals faster.

Dialpad is a cloud communication platform that delivers high-quality calling, video and chat from a single application. Powerful Vi is embedded in every interaction, enabling business users to get more value from their calls and meetings. With live transcription, real-time recommendations and call sentiment, Vi turns any agent into a super-agent.

Intercom is the conversational relationship platform that helps businesses build better customer relationships. Intercom’s Messenger enables personal, conversational experiences between businesses and customers, and its accompanying management tools and automation provide personalized customer interactions that are efficiently managed across channels. Intercom is powered by a connected customer data platform that seamlessly integrates with CRMs and many other tools, including Salesforce, Marketo and Zendesk.

The Intercom App Partner Program is designed for SaaS companies, startups and independent developers, who build valuable integrations for shared customers. The program unlocks revenue-driving sales and marketing opportunities for partners, while offering early access to APIs, roadmap previews and more. Partners also gain access to Intercom’s 4 billion end-users across its more than 30,000 customers, including Amazon, Facebook, Lyft and Atlassian, who installed apps from the Intercom App Store more than 100,000 times in 2019 alone.