Easy on Hold, a provider of custom music and message-on-hold solutions, has been selected by Avaya, a global leader in customer experience solutions, for membership as a Technology Partner in the Avaya DevConnect program. Avaya solutions give customers the freedom to choose their journey to contact center innovation.
EASY ON HOLD helps customers create dynamic hold queue experiences for their callers through innovative streaming music on hold (MOH) and messages software called Streaming Queue Music. As a DevConnect Technology Partner, EASY ON HOLD expects to test its Streaming Queue Music software with the Avaya Aura Platform, enhancing customer experiences in the contact center queue.
“Callers tire of boring, repetitive on-hold messaging, and businesses need an easy way to control what callers are hearing in advance and on the fly,” said Julie Brown, EASY ON HOLD President and CEO. “Streaming Queue Music from EASY ON HOLD is the solution.”
Avaya Vice President of Strategic Alliances and Technology Partners Eric Rossman added, “Technology partners like EASY ON HOLD are enabling Avaya customers to truly differentiate their customer experience.”
The Avaya DevConnect program is an integral network of Avaya experts, partners, developers and customers. This global collaborative is positioned to deliver the next-gen customer and employee experiences businesses need through Avaya’s cloud communications portfolio including Avaya Experience Platform.
The DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
