FiberLight has appointed Kristine Kropp as its new executive vice president of service delivery. Kropp will be responsible for the planning, development and management of FiberLight’s operations and back-office systems.
Kropp will provide direction and guidance for the company’s customer service and sales support departments, implementing a number of new and revitalized internal processes and systems to improve the overall customer experience related to FiberLight’s services. She will also have a mandate to increase provisioning efficiency and ensure customer satisfaction at every step of the sales, provisioning and network delivery process.
Kropp brings more than 15 years of telecommunications industry experience to FiberLight, most recently managing tw telecom’s network operations center as the company’s vice president. She has a background in procurement, sales support, finance and operations activities, which she gained from her previous leadership roles in customer operations, general management, finance, sales support and strategic sourcing.
This appointment is just the most recent in a number of progressive leadership changes within FiberLight. Near the end of 2013, FiberLight hired industry veteran Larry Wilson as its new senior vice president of carrier sales. Wilson, who previously worked with MCI, New Edge Networks, Brooks Fiber, Level 3 and Covad, will direct the day-to-day activities of FiberLight’s wholesale carrier sales group.
“These individuals bring a wealth of experience and accomplishment to the FiberLight family,” said FiberLight’s CEO Paul Pierron. “We are all excited to have their leadership and talents.”
