FirstComm, a provider of advanced communication and managed technology services, has hired David Battaglia as VP of customer experience (CX). The move is part of the company’s continuing investment to elevate CX, accelerate operational innovation and support its long-term growth strategy, officials said.
Battaglia has executive leadership experience across telecom, cloud and SaaS organizations. In his career, he’s led global teams across North America, EMEA and APAC, steering large-scale modernization initiatives, operational improvements and organizational change, the company said.
“FirstComm’s commitment to exceptional customer experience is core to everything we do,” said Paul Van Hyfte, CEO. “David’s global perspective, operational rigor and passion for developing high-performing teams make him an exceptional addition to our leadership team. His expertise will play a critical role as we continue investing in innovations and service improvements that directly benefit our customers.”
“I’m excited to join FirstComm, a company committed to raising the bar for customers,” said Battaglia. “Reliable operations and great customer experience go hand in hand. I look forward to partnering with the team to continue building the structure, alignment and momentum needed for FirstComm to scale with consistency while ensuring our customers feel the impact of every improvement we make.”
