Five9 has announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed intelligent virtual agent (IVA) platform.
The acquisition of Inference adds to the company’s global footprint with operations in Australia and expands marquee global service provider relationships, such as Evolve IT in Europe, Telstra in APAC, and AT&T in North America.
The Inference platform allows organizations of any size to benefit from the latest advances in speech-enabled Intelligent Virtual Agent technology. Previously, such technologies were only available to large organizations with significant budgets and highly skilled in-house development teams. Inference essentially democratizes these technologies and dramatically expands the addressable market.
The transaction is expected to close no later than January 5, 2021.
