Fuze, a leading cloud-based communications provider for the modern global enterprise, announced it has been named a Contender in the Aragon Research Globe for Intelligent Contact Center (ICC).
The report notes Fuze’s ability to offer an integrated ICC and unified communications and collaboration offering, providing the audio, video and chat capabilities required for a more effective and productive contact center experience.
“The Fuze Platform has continued to push the envelope on ease of use, leveraging its wholly owned IP for audio, video, and chat, and this is why it has continued to win large enterprise deals,” said Jim Lundy, CEO and Lead Analyst of Aragon Research. “As enterprises realize the need for an integrated ICC and UCC offering Fuze offers those buyers a significant set of capabilities.”
Fuze continues to invest in its contact center solutions. In March, the company announced a series of new product features to enhance the Fuze Contact Center experience for agents and supervisors, providing users with a holistic view of their contact center activities and deeper insight into agent performance.
Fuze now also offers Fuze Contact Center as a standalone solution for enterprises that require a contact center for high-level customer experiences, with faster deployment and implementation services for accelerated enablement. Further, Fuze’s partnerships with organizations create enhanced workforce engagement capabilities.
With the rise of hybrid work emerging in the wake of the pandemic, the demand for cloud contact centers is growing, forcing enterprises to develop a digital labor strategy to remain competitive within the ICC market. The Aragon Research Globe for Intelligent Contact Center is a market evaluation tool that measures 15 major vendors’ ability to provide virtual agent offerings, placing them within four categories: Leaders, Contenders, Innovators and Specialists.
The full Aragon Research Globe for Intelligent Contact Center can be found here.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications and does not advise users to select those vendors that are rated the highest.
