Grandstream today announced the certified integration of its UCM Series IP PBX hardware solutions with AttendIA, Jusan’s omnichannel conversational Agentic AI solution.
The integration — tested and certified by both Grandstream and Jusan — enables organizations to add AI-powered voice and customer engagement capabilities to Grandstream’s UCM6300 and UCM6300A series. It also gives Grandstream’s channel partners a new way to deliver value-added AI services.
AttendIA acts as an intelligent virtual agent across voice and messaging channels, supporting more than 130 languages and high-quality neural voices. It can resolve customer inquiries, automate front-desk reception, manage appointments, recognize returning customers, and send post-interaction emails with evaluations and call transcripts.
AttendIA also supports webchat, WhatsApp, Telegram, Facebook, Instagram and other channels, while integrating with CRM, HORECA and PMS platforms, third-party APIs and other business applications.
The certified integration provides direct, bi-directional SIP trunk connectivity between Grandstream UCM platforms and the AttendIA cloud platform. AttendIA can receive calls directly through a Grandstream UCM solution and seamlessly transfer them to internal extensions or external numbers.
No on-premise AI hardware is required, allowing organizations to add advanced AI capabilities using their existing Grandstream UCM deployment, an internet connection and standard SIP trunk channels.
