Integrated Financial Technologies (IFT), which provides outsourced business processing solutions, launched its smartsourcing-as-a-service program (SSaaS) for MSPs and channel partners.
This white-label service typically generates margins of up to 18 percent for partners, creating incremental revenue streams for channel partners while adding value for end-user companies.
Smartsourcing integrates skilled, North American agents and technology to extend a solution to manage front- and back-office tasks, including customer service, inside sales, collections and other support functions. The service can be customized to meet specific customer requirements, and is available as a branded white-label service.
Smartsourcing is a cost-effective solution that adds the “stickiness” that partners are seeking to reinforce their customer relationships. In addition, smartsourcing can address multiple vertical markets, including financial services, state/local government and healthcare, among others. Smartsourcing can be implemented on either a short-term project basis or as a long-term contract.
“In an uncertain economy where many agencies and departments have to reduce headcount or are experiencing skill gaps, the ability to cost-effectively address staffing needs with an easy-to-onboard team of specialized personnel is extremely appealing to businesses,” said Tod Chisholm, president, IFT. “This program not only expands the solution provider’s portfolio, it allows partners to strengthen customer relationships and demonstrates their ability to solve a vital challenge for business owners.”
