The North America Services Division of Ingram Micro has unveiled an online professional services network that makes it easier for channel partners to collaborate and “insource” technology lifecycle services from a community of qualified IT service providers. IM Link replaces the Ingram Micro Services Network (IMSN) and IM Onsite platform, and is open to all Ingram Micro channel partners in the United States and Canada.
IM Link operates under a simple, non-competitive service delivery framework that is comprised of four distinct categories: planning, implementation, management and support. Within these categories are a variety of professional services, such as software application and development, integration and data migration services, assessment services and remote service delivery, in addition to the traditional break/fix and installation services.
There are no membership dues, transaction fees or monthly services charges to use IM Link, and each service provider included in the system has signed a non-compete and confidentiality agreement and will deliver services and support under the brand name of the IM Link customer requesting the service.
IM Link can also be used by Ingram Micro channel partners to fulfill specific projects, deploy regional or national rolls outs and facilitate ongoing service agreements without risk, brand confusion or price discrepancy.
“IM Link is IMSN on steroids — it’s not only bigger, it’s simply better and offers the professional services and advanced services expertise channel partners need to grow their businesses without adding unnecessary costs and risks,” said Jason Bystrak, director of sales at Ingram Micro Services Division at North America.