Intermedia Cloud Communications, a provider of cloud communications solutions, announced the release of two new versions of its communications and collaboration solution, Intermedia Unite, designed to work within or alongside Microsoft Teams.
Intermedia Unite offers a complete and fully integrated solution that includes voice, video conferencing, chat, file collaboration and more, all on one platform, with one point of administrative control and one bill. For Teams users, the packages are designed to complete the essential functionality of a fully integrated cloud communications platform by adding Unite’s enterprise-grade business phone features to the Microsoft Teams business collaboration suite. Intermedia also holds a Gold Certified Competency in Microsoft 365 and Microsoft Teams.
Here are the solutions:
- Intermedia Unite with Microsoft Teams is designed for business customers that already are using Teams for collaboration but need the essential telephony features of a more robust business phone system. Intermedia Unite and its 90-plus enterprise-grade business phone features, along with Teams, delivers one integrated cloud communications solution. Intermedia Unite enables contact center and business SMS capabilities for any business using Teams that is looking to up-level customer engagement. Paired together, Teams and Unite provide users a fully integrated, highly reliable, and more complete unified communications and collaboration platform – all accessible through the user’s Microsoft 365 sign-on credentials.
- Intermedia Unite for Microsoft Teams integrates Intermedia Unite’s business phone system directly into the native Teams application. Users interact with the Teams mobile and desktop applications, but Unite’s underlying technology, telephony features and reliability (with a 99.999 percent uptime service level agreement) power the experience to ensure callers get to the right person or department and users can manage calls in a professional manner. As a trusted Microsoft partner, Intermedia’s J.D. Power-certified 24/7 customer care team provides Microsoft Teams voice support.
Both packages are available now. For information visit intermedia.com