Intermedia Intelligent Communications, a provider of AI-powered communications, collaboration and customer engagement solutions, has expanded its Service Provider Migration Program. The program provides a set of automated tools, resources and technical expertise designed to help service providers migrate their business customers from aging feature server platforms to Intermedia’s modern, AI-powered communications solutions. The capabilities are available at no cost to Intermedia’s service provider partners, company officials said.
“Service providers know they need to modernize their UC platforms, but migration costs have been a major roadblock,” said John Tucker, VP of service provider product management at Intermedia. “By eliminating this barrier, we’re enabling our partners to protect their customer base, reduce churn and deliver modern, AI-powered communications through Intermedia’s wide range of solutions.”
The Service Provider Migration Program includes automated software tools that are purpose-built to extract and upload data as well as re-home end-user devices from legacy platforms. Intermedia offers technical staff to support migration planning, implementation and cutover execution, while go-to-market support includes ready-to-use campaigns, sales enablement resources and customer training materials, the company said.
Available now, the program supports migrations from BroadSoft and Metaswitch platforms, with additional support for traditional PBX systems like Mitel, NEC and Avaya, officials said.
Intermedia offers a fully integrated, AI-powered UCaaS and CCaaS platform that brings together voice, video, chat, contact center, email, file sharing, multi-channel archiving, embedded Microsoft Teams integrations and more, backed by 99.999 percent uptime SLAs and J.D. Power-certified technical support, the company said.
