Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Litify, a fully-integrated legal Software-as-a-Service (SaaS) platform, has chosen Vonage as its preferred contact center partner.
Litify is a complete business transformation platform built on Salesforce AppExchange, empowering legal professionals to improve their practices, client experience and operations. Leveraging Vonage Contact Center for Salesforce (VCC) solution, Litify will have the ability to add new capabilities to its offering, helping customers transform the way they connect and engage with their legal clients.
Together, Vonage and Litify enable law firms nationwide to provide an enhanced customer experience through the Vonage Contact Center solutions while increasing efficiency through Litify’s integrated legal technology platform. With Salesforce integration at the heart of Vonage’s cloud-based contact center software, Litify customers can create enhanced customer experiences and be more efficient across every channel.
Using Vonage Contact Center for Salesforce, Litify’s customers can leverage their Salesforce capabilities and access all of the tools a cloud-based contact center solution provides, all within the same environment. This includes the ability to route calls to appropriate agents to address immediate needs, customize dashboards with real-time performance data and unlock hidden insights with Salesforce Einstein Analytics.
The Vonage Contact Center integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business’s CRM platform, allowing agents immediate access to a caller’s history of interactions, minimize wait times and improve the caller experience.
