LiveVox Holdings Inc., a cloud-based provider of customer service and digital engagement tools, announced a strategic alliance with PlanetOne, an IT channel’s business partner for identifying and delivering cloud-based and connectivity solutions to midsize businesses and enterprises.
The relationship expands LiveVox’s sales reach and brings its performance-driven, blended omnichannel contact center solutions to PlanetOne’s community of U.S. channel partners including agents, sub-agents, MSPs and VARs.
LiveVox provides businesses with a unified approach to delivering exceptional customer experiences by offering pre-integrated contact center solutions that are easy to implement and optimize. As part of its engagement with PlanetOne, LiveVox will educate PlanetOne’s channel partners on its complete ecosystem of solutions.
LiveVox also will work to inform and enable channel partners in real time using PlanetOne’s business intelligence platform SENTIENT. Introduced earlier this year, SENTIENT provides PlanetOne channel partners and providers with an instant, 360-degree view of the entire sales lifecycle and serves as a partner engagement portal for getting business done faster and smarter.
“LiveVox is committed to delivering the best possible experience for contact center agents and managers as well as their customers. As such, it’s important that our business partners’ values are aligned with ours,” said LiveVox CRO Erik Fowler. “Ted Schuman and PlanetOne are those partners. PlanetOne’s innovative use of AI in the sales process is a clear differentiator and attracted us to this relationship. We’re thrilled to be working with PlanetOne and look forward to enabling its channel partners to successfully market and sell LiveVox’s portfolio.”
Schuman added, “Partnering with LiveVox provides our channel partners with a unique land-and-expand opportunity in the contact center space, LiveVox shares in our vision of success and knows what it takes to provide partners with best-of-breed technologies and services that enable them to solve business challenges and drive results.”
