Lumen Technologies has received ISO 42001 certification for its Artificial Intelligence Management System (AIMS). ISO 42001 is a global standard that provides a “rigorous framework” for ensuring AI is developed, deployed and governed with strong controls around ethics, transparency and risk management, the company said.
Achieving the certification validates the company’s AI governance framework for internal business processes, officials said.
“Lumen is the digital backbone powering the AI future. To deliver on that future, we’re advancing how we lead with AI internally, driving better business outcomes and accelerating growth for our customers and ourselves,” said Mark Hacker EVP and chief legal officer for Lumen. “ISO 42001 certification reflects our unwavering commitment to responsible AI, confirming that our AI governance practices are transparent, ethical and safeguarded by strong risk‑management controls.”
The certification is intended to signify that Lumen is a trusted partner deploying AI solutions that prioritize ethics and accountability. The company’s AIMS platform includes processes for risk assessment, transparency controls, responsible development practices, and ongoing evaluation of AI systems’ impact.
According to the company, Lumen’s AI governance process is the first to be certified to ISO 42001 by Schellman Compliance, an accredited independent third‑party auditor authorized to verify adherence to the standard’s requirements.
“This certification reinforces Lumen’s leadership in implementing AI systems that balance innovation with robust safeguards—advancing our company’s long‑term AI ambitions and demonstrating our commitment to trustworthy AI at scale,” Hacker said. “This is a meaningful milestone for our teams and our customers and sets the bar for the broader industry.”
