Mitel Expands CX Portfolio

Mitel has announced a series of enhancements to its customer experience portfolio, including the launch of a virtual agent, powered by Contact Center AI; expanded market availability of MiCloud Connect CX; and the introduction of Mitel Workforce Optimization.

The product and market launches are aimed at helping businesses re-imagine and transform the customer journey through more intelligent, personalized and seamless interactions.

Improving customer experience, more than any other business initiative, has a direct impact on customer satisfaction and brand loyalty according to Mitel. A Mitel-commissioned survey of 5,000 adult consumers in five major global markets underscores this point. Respondents said they believe the main reason many brands fail to provide a great experience is because they do not recognize consumers make choices on the experiences that companies provide first, and the products and services offered second.

Mitel’s customer experience portfolio creates more ways for businesses of all sizes to leverage cloud communications combined with IoT, AI, and other emerging technologies to deliver on customer must-haves and shape better experiences.