Mitel Expands CX Portfolio

Mitel has announced a series of enhancements to its customer experience portfolio, including the launch of a virtual agent, powered by Contact Center AI; expanded market availability of MiCloud Connect CX; and the introduction of Mitel Workforce Optimization.

The product and market launches are aimed at helping businesses re-imagine and transform the customer journey through more intelligent, personalized and seamless interactions.

Improving customer experience, more than any other business initiative, has a direct impact on customer satisfaction and brand loyalty according to Mitel. A Mitel-commissioned survey of 5,000 adult consumers in five major global markets underscores this point. Respondents said they believe the main reason many brands fail to provide a great experience is because they do not recognize consumers make choices on the experiences that companies provide first, and the products and services offered second.

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Mitel’s customer experience portfolio creates more ways for businesses of all sizes to leverage cloud communications combined with IoT, AI, and other emerging technologies to deliver on customer must-haves and shape better experiences.