net2phone, a provider of intelligent communications solutions, has launched a HIPAA-compatible AI agent offering. The solution is designed to empower healthcare providers to spend more time with their patients by handling patient communications and administrative workflows with “thoughtfully designed intelligence,” the company said.
The net2phone AI Agent combines advanced conversational capabilities with end-to-end security and integrates with existing database solutions to help streamline patient interactions, reduce administrative burdens and enhance patient satisfaction, officials said.
“Healthcare providers everywhere are challenged to manage their administrative workloads while prioritizing patient care,” said Jonah Fink, CEO at net2phone. “Our HIPAA-compatible AI Agent is here to help—efficiently automating everyday patient interactions while ensuring that every conversation and communication adheres to strict HIPAA privacy and security standards.”
The AI agent is designed to provide 24/7 virtual assistance for routine inquiries, handle patient scheduling and reminders as well as route and triage patient communications using natural language understanding to connect patients with the correct department. It’s intended to integrate with EHR, CRM and scheduling systems, the company said.
