NICE inContact and Zendesk Announce Partnership

NICE inContact today announced a joint partner agreement with Zendesk.

This partnership will bring NIC’s inContact CXone and Zendesk’s customer service and engagement products to thousands of customers across the globe. Both companies can now offer the combined solution to hundreds of thousands of existing contact center agents as well as new customers globally.

Now customer service organizations can combine the power of CXone, which unifies best-in-class omnichannel routing, analytics, workforce optimization, automation and AI on an open cloud foundation, along with Zendesk’s CRM in a single agent interface.